Order Status System
Give your customers a better post-purchase experience with real-time order status updates delivered directly through your website. The Stone Edge Order Status System helps reduce customer uncertainty, improve service, and save your team time by making order tracking easier and more accessible.
Keep Customers Informed Without Extra Work
Customers want visibility after they place an order. Stone Edge makes it easy to provide up-to-date status information without requiring custom programming or a complicated setup. The Order Status System works with your existing website and helps customers stay informed every step of the way.
- Provide real-time order status updates on your website
- Reduce “Where is my order?” emails and phone calls
- Improve customer confidence after purchase
- Display tracking information as soon as it is available
- Extend Stone Edge functionality into the customer experience
How It Works
Track Important Order Events
Stone Edge Order Manager can track approximately 30 order status events, including milestones such as order received, ship date entered, backorder filled, and tracking number imported. You can choose which events to track and customize the status text shown to customers.
Update Status Automatically
When a tracked event occurs, Order Manager automatically sends updated status information so customers can access current details without waiting for manual communication from your team.
Let Customers Check Status Online
Customers can view order status by clicking a link from your email communications or by visiting your website and entering their order number and ZIP code. This gives them a simple, self-service way to get the information they need.
Show Real-Time Tracking Information
When tracking numbers are available, customers can view them along with links to carriers such as UPS, USPS, FedEx, and others. The response page can also use your existing website header and footer so the experience feels consistent with your brand.
Why Retailers Use the Order Status System
Better visibility after the sale leads to a better customer experience. By giving shoppers direct access to order progress and shipping details, your team can spend less time responding to routine status questions and more time focusing on higher-value service and operations.
A Better Post-Purchase Experience
The Order Status System is a simple way to strengthen customer communication without adding extra manual work. It helps bridge the gap between fulfillment activity and customer expectations by making order updates easy to access and easy to trust.
Want to See How It Fits Into Stone Edge?
If you want to improve visibility for your customers and create a more connected order experience, we’d be glad to show you how the Order Status System works alongside Stone Edge Order Manager.