FAQs 7.0

Frequently Asked Questions

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Email

How do I email tracking information to customers automatically?

How do I verify that I'm using the correct email templates?

How do I include my company's logo in my outgoing email?

Installation

How do I move the SEOM data file to another file server?

How do I install SEOM on a new computer and continue to use the original data file?

Inventory & Suppliers

How do I import my inventory data from a text, CSV, Access database file?

How do I create a file to send to my fulfillment center?

How do I set the primary supplier for multiple inventory items?

Can I email or fax purchase orders and drop-ship purchase orders automatically from within SEOM?

How do I receive inventory?

What is the best way to synchronize inventory (product) data between SEOM and Miva Merchant?

Miscellaneous

Can I change the character limit of a field without harming anything?

Orders

I have multiple stores. Is it better to create multiple stores in SEOM or one store with multiple shopping carts?

What is an integration script?

How do I create a purchase order?

How do I import old orders without having to process them again?

Can I perform one operation (e.g. approve orders or capture credit card payments) on multiple orders at the same time?

Can I automate approving orders and capturing credit card payments?

Can I automate approving orders and capturing credit card payments?

I created custom fields in my shopping cart. Can I import the data in the fields into SEOM?

After I import new orders, the Qty and Shipped fields on the Process Orders screen both display the same value. How can I configure SEOM to not show a quantity in the Shipped column until after I've shipped the order or drop-shipped it from my supplier?

Payment

What is the difference between logging payments or credits and charging or crediting a customer's credit card at the Process Orders Payment tab?

What settings are necessary in order to charge credit cards in my shopping cart instead of in SEOM?

Point-of-Sale (POS)

How do I place an order for out-of-stock items at the point-of-sale screen?

Printing

What is batch printing?

How do I print barcode labels?

How do I recover/reprint a printed document?

Purchase Orders - Drop Ship

How do I cancel orders that were already sent to my drop shipper or fulfillment center?

Reporting

How do I import a custom report?

Why, if I run different reports for a given time period, do the results not match?

Security

How can I hide the credit card numbers on the last copy when I print multiple copies of an invoice at a time?

How do I control what my employees can see and do in SEOM?

Shipping

How do I integrate UPS WorldShip with SEOM?

How do I integrate FedEx Ship Manager with SEOM?

Does SEOM support the use of Mail Innovations (UPS and USPS) or FedEx Smart Post?

Shopping Carts

Click on one of the links below to read more information about the integration between SEOM and these shopping cart systems:

Troubleshooting

How do I resolve errors about missing files and missing or broken references?

How do I troubleshoot a corrupt data base file (.mdb)?