Setting Up a Monsoon Shopping Cart

New Monsoon customers should contact the Monsoon Implementation team before attempting to configure a Monsoon shopping cart in the Order Manager.

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Official integration with Monsoon Commerce commenced with Order Manager Version 5.922.

The user must have a minimum of Monsoon Version 3.6.8 installed and the SEOM Data Exchange Adapter must be enabled at Monsoon in order to use this functionality.

Contact the Monsoon Implementation group before attempting to configure a Monsoon shopping cart in the Order Manager.

Monsoon staff members install and configure their software for their users, therefore, this topic only includes steps that pertain to the Order Manager.

Summary of Functionality

Order Manager always sends 9999 as the QOH of drop-ship items or items marked as Ignore QOH.

Note: As previously mentioned, this process does not follow the usual Order Manager Status Events feature process, such as choosing/creating Status Labels, selecting Status Events or checking the Notify Cart box. System parameter UseStatusUpdates is not required to be set to TRUE for order status updates to work with Monsoon.  

Configuring the Shopping Cart

Configuring the Order Manager

  1. Define the Monsoon Shopping Cart in the Order Manager by selecting Create/Edit Shopping Carts on the Cart Functions tab of the Maintenance Menu, or via the Quick Clicks on the Main Menu, provided the user has not altered the default menu.

  2. When the Shopping Carts screen opens, select the Add button and select Monsoon from the drop-down list of cart types.

  1. Unlike the majority of shopping carts, there is no need to enter any other data on this screen. Select Save button to create the cart definition.

Importing Orders from a Monsoon Shopping Cart

Prior to importing orders, please verify that the Order Manager system parameter MonsoonNewOrderFileLocation is set to the actual directory where Monsoon places the order files (c:\ProgramData\Monsoon\Applications\SeomDataExchange\OrderManager.) If you have a networked environment, be certain to use the UNC path to the desired location (\\ComputerName\FolderPath) and ensure that the folder is shared and permissions are set to allow other computers/users to read and write to that location.

Contact Monsoon technical support for assistance in locating the files, which may change depending on the operating system.


  1. At the Main Menu, select the Import link in the Orders section to open the Import Orders screen.

  1. Choose the Monsoon shopping cart from the list of shopping carts on the Select Cart tab and then select the Import From Text  button to start the process.

  2. Refer to the Knowledge Base topic, Import Orders, for more information.  


Email Tags

The following email tags are added to the program starting with Version 5.929:


Tag Name Tag Group Order or Item Level
SourceMarketCustomerID Orders Order
SourceMarketLineID Order Details Item
SourceMarketName Orders Order
SourceMarketOrderID Orders Order
SourceWebItemStatus Order Details Item
SourceWebOrderStatus Orders Order


Exporting Product Information to Monsoon

  1. Go to the Maintenance Menu > Cart Functions tab and click Monsoon Product Export to open the Export Products to Monsoon screen. This feature must be enabled by a Monsoon implementation staff member to be visible.

  2. Click the Configure Export File tab and choose the fields that will be exported by selecting them from the field drop-down lists or select the Load Default List button to use the list supplied with the program.

  3. Optional: If the user elects to create their own Field List, select the Save Field List button to retain those settings. Only one custom list can saved at a time (the most recently entered settings). At least one of the following fields must be selected: ISBN, UPS, ASIN, or EAN.  If Advanced Custom fields have been defined in the Order Manager, those fields will appear in brackets [] in the drop-down lists.   

  4. Select the Export Products tab and select a radio button to determine which product inventory records will be exported.

  5. By default, the Order Manager creates the export text file at the location c:\Stoneedge\MonsoonInventory\, seen in the Export File field when the screen is initially opened. To select another location, simply over-type the path or use the Browse button to navigate to another existing file. To change the default location of the Export Text File, refer to system parameter, MonsoonProductExportLocation.

  6. Refer to Export Products to Monsoon for more detailed information about this process.

Importing Customers

Order Manager's Purchase Order System and Monsoon/FBA

Figure 1: Purchase Order screen - Create New POs tab


Order Status Updates

  1. Ensure that system parameter MonsoonSendConfirmations is set to TRUE. The parameter is set to TRUE by default.

  2. Determine the appropriate trigger for sending status updates to Monsoon by setting system parameter MonsoonSendShippingNotifications.

The choices are:

    1. Approving the order - Orders that are Approved in Order Manager are marked as Shipped at Monsoon.

    2. Setting the Actual Ship Date - Orders that have an ActualShipDate set in Order Manager are marked as Shipped in Monsoon.

    3. Adding the Tracking Number (Recommended) - When tracking information is added to an order in the Order Manager, that order is marked as Shipped at Monsoon and the tracking information is also added to the order at Monsoon.

  1. The Order Manager does not send status update information for Cancelled orders to Monsoon, the user must manually cancel the order at the Web site.

Real-Time Inventory Synchronization

  1. If inventory synchronization is already configured, set system parameter SynchQOH to FALSE before manually pushing or pulling QOH information to or from a shopping cart to reset the QOH counts. For instructions, refer to Set System Parameters.

  2. Ensure that the QOH count in Order Manager is correct and then manually send that information to the Monsoon shopping cart, as well as to any other carts that might be sharing the inventory. Refer to Manually Sending Quantity on Hand Information from Order Manager to Monsoon for more information.

  3. When all carts reflect the same QOH for all products, set system parameter SynchQOH to TRUE.

  4. If this is the first time that inventory synchronization is being turned on, edit each affected shopping cart definition and select the Synchronize Inventory box. To do this, go to the Shopping Cart Functions page, which is accessed through the Cart Functions tab of the Maintenance Menu.

  5. System parameter MonsoonQOHTimerInterval controls the frequency in which the Order Manager sends QOH adjustment feeds to Monsoon (every 5 minutes by default), when real-time inventory synchronization is enabled.

  6. QOH text files are created in the same directory where product export files are created (MonsoonProductExportLocation) and are picked up automatically by the SEOM Data Exchange Adapter at Monsoon.

  7. Manually adjust the QOH of an item in Order Manager, and then in a few minutes, review the QOH at all affected Web sites (where the product is listed) to confirm that the value has changed there as well.

  8. Refer to the Knowledge Base topic, Inventory Synchronization, for more information.

Related System Parameters


Manually Sending Quantity on Hand Information from Order Manager to Monsoon

  1. If Real-Time Inventory Synchronization is enabled, do not use the Send QOH to Monsoon button before disabling the on-going synchronization. Refer to Real-Time Inventory Synchronization for more information.

  2. Go to the Shopping Cart Functions page, which is accessed through the Cart Functions tab of the Maintenance Menu.

  3. Select the Send QOH to Monsoon button to push the initial Order Manager quantity on hand counts to the Monsoon shopping cart system.

Figure 2: Monsoon Shopping Cart Functions screen

Appendix A:

Shipping Methods Recognized by Monsoon

Shipping Carriers Recognized by Monsoon


Appendix B: Stone Edge and Monsoon Integration Workflow

Figure 3: Stone Edge Order Manager and Monsoon Integration with Monsoon/FBA inventory transfer steps


Created: 6/8/11

Modified: 11/6/14

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