BigCommerce Shopping Cart Setup

Shopping Cart Integration

• Order information is imported directly from the website

• Product records can be imported directly from the website

• Customer records can be imported directly from the website

• Custom order fields can/not be imported from the website - no information about this

• Manual Inventory Synchronization is supported in both directions (Get/Send)  

• Real-time Inventory Synchronization is supported at the product/attribute/sub-SKU level

• Order Status Updates are not supported. If the vendor chooses to make this option available in the future, it will be necessary to set system parameter UseGenericStatusUpdates to TRUE.

Configure the Shopping Cart

1. Log in to the Administrative Control Panel of the shopping cart.

2. Select Setup and Tools.

3. Under the Integrations heading, select Accounting.

4. Select Connect your accounting software.

5. Select Monsoon Stone Edge.

6. In StoneEdge synchronization instructions, step 5, copy the portion of the URL after "https://" to the clipboard, or make a note of it as it is the value to put in the SE Script URL field in the next section of instructions.

For example, copy  "store-xyz.bigcommerce.com/accountinggateway.php?action=process&accounting=stoneedge", where xyz = the URL of your specific BigCommerce store.

7. Ignore step 7 of the Stone Edge synchronization instructions, which only apply to users running Stone Edge V5.912 or lower who are using a Generic Shopping Cart License to connect to their Big Commerce store.

Configure  Stone Edge

1. Go to Main Menu>Settings>System Functions>Shopping Carts. The Store Setup Wizard can also be used to open the Shopping Carts screen.

2. Select Add New.

3. Enter an arbitrary name for the BigCommerce web store in the Store Name field. It can be anything you like, but it must be unique. This value is only used internally in Stone Edge.

4. Select Interspire from Cart Type. If the user is only licensed for one shopping cart system, Cart Type displays the name of that system rather than a drop-down list.

5. Enter the CartID/Username and Password combination used to log into the Control Panel of the cart in the Cart ID/User Name and Cart Password fields, respectively. field names change based on scs

6. Re-enter the Cart Password in the Reenter Password field. Refer to step ? in the previous section

7. Leave the Store Code  field blank. Contact BigCommerce to request your BigCommerce store reference number, which is entered into the Store Code  field.

8. Enter the value copied in step 6 into the Script URL field.

9. Select Save to create the shopping cart definition.

10. Select Test Script URL to validate the path to the script. This button is not visible until the shopping cart definition is initially saved. If successful, the program pops a message box stating "Test passed" and the script version. This test does not validate the Username and Password credentials, merely the accessibility of the script.

    1. A successful test will show a message box stating: "Test passed: Script version: [X.XX]" Note: This test does not validate the username and password, merely the accessibility of the script.

    2. If an error message is displayed, verify the value that was entered in Script URL field exactly matches the URL on the Stone Edge tab of the Stone Edge Order Manager settings at the website.

    3. All connections to the script take place via secure HTTP (https://). If the error message indicates a "404 Not Found" or "Page could not be displayed" error, contact the web host to verify the secure URL and location of the integration script.

11. The shopping cart definition is complete! Continue with other configuration tasks listed below, if they are supported by your shopping cart system.

Importing Products

BigCommerce supports/does not support product attributes/options.

Before importing product records from the shopping cart, decide how product attributes are handled. Details...

1. Go to Main Menu>Settings>System Functions> Shopping Carts.

2. Select the appropriate shopping cart definition from the list.
3. Select Import & Update Data in the Additional Functions section of the screen.
4. Select Import Inventory.
5. The program asks if it should import all Product records from the shopping cart.  
6. Select OK.   
7. When the product import is complete, Close the Shopping Carts screen.

Importing Customer Records

Customer records can be imported directly from the website. Follow the directions below.

Customer records are also created as orders are imported if the program does not find a matching customer record in the store data file. Refer to Matching Customer Records to Existing Customers, for more information about that process.

1. Go to Main Menu>Settings>System Functions>Shopping Carts.
2. Select the appropriate shopping cart definition from Carts List.
3. Select Import & Update Data in the Additional Functions section of the screen.

4. Optional: Select Update Matching Records to allow the import process to update the existing customer record with new information from the shopping cart.
5. Select Import Customers.
6. The program asks if it should import all Customer records from the shopping cart.  
7. Select OK.   
8. When the customer import is complete, Close the Shopping Carts screen.

Configuring Custom Fields

• This feature is not supported.

• For more information about using custom fields in Stone Edge, review the Knowledge Base topic, Configuring Custom Fields.

Importing Orders

1. Go to Main Menu>Import My Orders>Import My New Orders.

2. Choose the appropriate shopping cart definition from Select Shopping Cart.

3. Select Import via Internet. Refer to Knowledge Base topic, Import Orders, for general instructions.

Configuring Order Status Updates

• This feature is not supported. , but the cart only accepts the status labels in the following section . Refer to Knowledge Base topics, Status Events, and Status Updates Feature: Basic Requirements, for more information about configuring Stone Edge to send order status updates to the shopping cart .

1. Set system parameter UseStatusUpdates to TRUE.
2. Set system parameter GenericStatusSendXML to TRUE/FALSE.
3. Set cart-based system parameter UseGenericStatusUpdates to TRUE/FALSE.
4. Create cart-specific status labels , as needed via List Maintenance.
5. Load the default list of Status Events.
6. Choose the status event which triggers the sending of updates to the cart and select Notify Cart.
7. Ensure that the Local or Shared or External Stack is up and running.

Acceptable Order Status Labels for BigCommerce

• Cancelled

• Payment Received

• Shipped

• Order Received

Configure Real-time Inventory Synchronization

1. Set system parameter SynchQOH to TRUE.
2. Take a physical inventory and update the QOH of all products at the web store or in Stone Edge.
3. Go to Main Menu>Settings>System Functions>Shopping Carts.
4. Select the appropriate shopping cart definition from Carts List.

5. Select Import & Update Data under Additional Functions.

6. Optional: Select Create Records for New Products to have the program create records for products that do not presently exist in the store data file during the Get or Send process.
7. If the accurate QOH is at the web store, select Get QOH from Website. If the accurate QOH is in Stone Edge, select Send QOH to Website.
8. Select Close to return to the Shopping Carts screen.

9. Select Edit.

10. Select Synchronize Inventory.

11. Select Save.

Additional Information

Configuring Custom Fields

Shopping Cart Functions

Import Orders,

Inventory Synchronization

Matching New Records to Existing Customers

Set System Parameters

Status Events,

Status Updates Feature: Basic Requirements

The Stack Controller

Created: 9/5/13

Revised: 1/22/15

Published: 12/10/2015