Version 7.5 FAQs

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Overview

General questions and answers

What's new in version 7.5?

Why do I have to use the security system?

Can I still use an Access store data file with Stone Edge 7.5?

Can I use an existing store data file with Stone Edge Version 7.5?

Do I have to install the Payment Module on each workstation?

Do I need to purchase a server?

Do I need to buy a license for SQL Server?

Do I need to install SQL or SQL Express on every workstation that runs Stone Edge and the Payment Module?

Do I need separate User IDs for both Stone Edge and the Payment Module?

Does the Payment Module have to be open in order for Stone Edge to process a payment?

How much does the Payment Modules cost?

If I am already running AuthNet do we need to change anything to user the Payment Module?

Is PCCharge supported in V7.5?

What is tokenization?

What if my shopping cart is not supported in V7.5?

What are the requirements for creating and maintaining passwords in the Payment Module?

Will I still be able to enter payment information manually? (Purchase Orders, Checks, traditional PayPal payments)

Will secondary purchases or payments for backordered items be able to be processed using a TransactionID?

What is the best way to synchronize inventory (product) data between SEOM and Miva Merchant?

What is an integration script?

I created custom fields in my shopping cart. Can I import the data in the fields into SEOM?

Does SEOM support the use of Mail Innovations (UPS and USPS) or FedEx Smart Post?

Questions with links to Knowledge Base topics

Email

How do I email tracking information to customers automatically?

How do I verify that I'm using the correct email templates?

How do I include my company's logo in my outgoing email?

Inventory & Suppliers

How do I import my inventory data from a text file or Access database?

How do I create a file to send to my fulfillment center?

How do I set the primary supplier for multiple inventory items?

Can I email or fax purchase orders and drop-ship purchase orders automatically from within SEOM?

Can I receive inventory without using the Purchase Order system?

Miscellaneous

Can I change the character limit of a field without harming anything?

Orders

I have multiple stores. Is it better to create multiple stores in SEOM or one store with multiple shopping carts?

How do I create a purchase order?

How do I import old orders without having to process them again?

Can I perform one operation (e.g. approve orders or capture credit card payments) on multiple orders at the same time?

Can I automate approving orders and capturing credit card payments?

After I import new orders, the Qty and Shipped fields on the Process Orders screen both display the same value. How can I configure SEOM to not show a quantity in the Shipped column until after I've shipped the order or drop-shipped it from my supplier?

Payment

What is the difference between logging payments or credits and charging or crediting a customer's credit card at the Process Orders Payment tab?

What settings are necessary in order to charge credit cards in my shopping cart instead of in SEOM?

Point-of-Sale (POS)

How do I place an order for out-of-stock items at the point-of-sale screen?

Printing

What is batch printing?

How do I print barcode labels?

How do I recover/reprint a printed document?

Purchase Orders - Drop Ship

How do I cancel orders that were already sent to my drop shipper or fulfillment center?

Reporting

How do I import a custom report?

Why, if I run different reports for a given time period, do the results not match?

Security

How do I control what my employees can see and do in SEOM?

Shipping

How do I integrate UPS WorldShip with SEOM?

How do I integrate FedEx Ship Manager with SEOM?

Shopping Carts

Click on one of the links below to learn more about the integration between SEOM and these shopping cart systems:

Troubleshooting

How do I resolve errors about missing files and missing or broken references?

 

Created: 4/25/13

Revised: 2/7/15

Published: 04/14/16