9 01, 2024

Access Error – Invalid Connection String

By |2024-01-09T15:29:27+00:00January 9th, 2024|Support, Uncategorized|0 Comments

Problem: Last week Microsoft released a new build of Office for people enrolled in the “Current Channel (Preview). If your office product updates to the following build: Version 2312 (Build 17126.20114) You will get the following error when trying to use an ODBC connection: NOTE: This is only applicable for people using an SQL database. Solution: Revert to an older version of Microsoft Office (Version 2311 (Build 17029.20108)) using the following guide: How to revert to an earlier version of Office - Microsoft Support. NOTE: We recommend turning off automatic updates for all computers as it can help prevent you from installing a buggy version. (Account -> Update Options -> Disable Updates) If you need assistance or find this solution does not work please contract Support@stoneedge.com

5 07, 2023

USPS New Shipping Method: USPS Ground Advantage

By |2023-07-05T16:31:58+00:00July 5th, 2023|Uncategorized|0 Comments

Stone Edge’s integrated shipping service allows users to get commercial USPS rates. As of July 9th, 2023, USPS is launching Ground Advantage to replace Ground and First Class services. Users will have access to these new Shipping Services within Stone Edge Starting July 7th, 2023. USPS will start accepting the postage type on the 9th. More information  from USPS can be found here: Ground Advantage | USPS What do I Need to Do? Stone Edge customers using the integrated shipping system will need to add the following methods to their shipping services if they plan to use them: USPS Ground Advantage                              1172 USPS Ground Advantage Under 1LB         1173 USPS Ground Advantage Over 1LB            1174 The old USPS First Class and Ground services should be removed from the list of chosen shipping methods and any service mappings. Please reference the following guide for mapping services: Setting up Shipping Services and Rate Mapping - Stone Edge Order Manager. How Long do I have? Business mailers have a grace period to update shipping methods until September 30th, 2023. That means you should have the updated mapping done within Stone Edge before this date, or you will o longer be able to use methods [...]

26 09, 2022

Legacy Avalara Integration No Longer Working (7.052 or older)

By |2022-09-26T18:50:31+00:00September 26th, 2022|Support, Tips & Tricks|0 Comments

Overview On September 26, 2022, we were notified by Stone Edge users that Avalara was returning an authentication error for Stone Edge users on the old integration. This includes any version older than 7.052 and versions 7.701-7.723. This is because the prior versions use a legacy integration that Avalara no longer supports. Stone Edge was updated to use the current Avalara API integration, starting with version 7.724. This integration works and will continue to be maintained for new releases of Stone Edge. The issue: When trying to use Stone Edge and having Avalara set as the sales tax system, the following error will appear: Solution: We recommended updating to the current version of Stone Edge Order Manager, which can be downloaded here: Download Gateway - Stone Edge Technologies If you need help upgrading to the current version and are already within the 7.7xx, please reach out to support@stoneedge.com. If you are on version 7.052 or below, please contact sales@stoneedge.com to ensure a smooth update to the 7.7xx series. Note: While it may be appealing to try and update the code so you can stay on the same version you are currently on, it is not recommended. Reviewing the code and [...]

1 07, 2022

Colorado Retail Delivery Fee

By |2022-09-26T18:45:16+00:00July 1st, 2022|Support, Tips & Tricks, Updates|0 Comments

Overview As of July 1, 2022, Colorado has implemented a retail delivery fee "All deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax." (Colorado Department of Revenue website) "Retailers that make retail deliveries must show the total of the fees on the receipt or invoice as one item called 'retail delivery fees.'" (Colorado Department of Revenue website) Retail Delivery Fee | Department of Revenue - Taxation (colorado.gov) NOTE: Read the article for full specifications of the fee and what is required Starting with version 7.732, Stone Edge will have a built-in solution to comply with this fee. The change will: Add the necessary $0 line item to manual orders shipping to CO Let anyone using order manager as their tax system add a flat rate to their sales tax Marketplaces should have systems in place to deal with this change since the customer first sees their receipt from the website upon ordering. Marketplaces and Sales Tax Systems (Updated 7/05/2022) This is a list of articles regarding different company's approaches to this new fee Marketplaces Amazon Colorado Marketplace Tax and Retail Delivery Fee Collection FAQ [...]

20 05, 2022

Microsoft Ending Support of Internet Explorer

By |2022-05-20T15:29:19+00:00May 20th, 2022|Support, Tips & Tricks|0 Comments

Internet Explorer 11 Internet Explorer has been around since the year 1995 and on October 17, 2013, Internet Explorer 11 was released, which was the last major version of Internet Explorer. Starting June 15, 2022, Internet Explorer 11 will not be supported for certain versions of Windows 10.  Microsoft plans to move its users to Microsoft Edge as it boasts more features and better security. Updates with Stone Edge Stone Edge previously used Internet Explorer to open any web connection from Stone Edge. Starting with version 7.729, Stone Edge has been updated to use the default browser located within your Windows settings. What if I have an Older Operating System? True the end of Internet Explorer 11 will mostly affect Windows 10 users at the time of writing this, however that does not mean other operating systems will not be affected. Even if you can still access Internet Explorer on older operating systems the majority of Microsoft’s technical support is for Windows 10 and 11. Outdated software can cause issues and being more aware of your software and staying up-to-date is the best way to keep these changes from affecting you. But What About IE Mode? IE Mode, or Internet [...]

5 05, 2022

MaxMind GeoIP Legacy Depreciating 05/31/2022

By |2022-05-05T19:19:18+00:00May 5th, 2022|Support, Tips & Tricks|0 Comments

Stone Edge uses a MaxMind integration to help with fraud detection on orders. On May 31, 2022, MaxMind will be retiring the GeoIP Legacy Database previously used by Stone Edge. Starting with version 7.730, Stone Edge will be updated to utilize the new GeoIP2 database to make this transition seamless. We recommend updating the newest version of Stone Edge for MaxMind functionality to continue working. If there are any issues regarding updating, don't hesitate to get in touch with sales@stoneedge.com to find out other options. More information can be found from the MaxMind blog linked below: Retirement of GeoIP Legacy Downloadable Databases in May 2022 | MaxMind Blog

2 05, 2022

Depreciation of Less Secure Apps for Google

By |2022-05-04T15:41:37+00:00May 2nd, 2022|Support, Tips & Tricks|0 Comments

Less Secure Apps for Google Stone Edge is compatible with Google email accounts by enabling “Less Secure Apps.” As of May 30, 2022, “Less Secure Apps” will be depreciated and unavailable. Google Workspace has an extended date yet to be determined but will be announced on the Google Workspace Blog. Once “Less Secure Apps” becomes unusable, Stone Edge will no longer be able to use SMTP for Google emails. What does this mean for Stone Edge? There are essentially two solutions to this issue. Migrate to a different email platform. We recommend migrating to Microsoft Outlook since any company with Microsoft 365 will already have access to this. Migrating includes mail, calendar, and contacts with few exceptions. Microsoft has detailed articles on migrating from Google, which can be found below. Perform a Google Workspace migration to Microsoft 365 or Office 365 | Microsoft Docs Migrate consumer Google Workspace (formerly G Suite) mailboxes to Microsoft 365 or Office 365 | Microsoft Docs NOTE: There are many other email platforms that can be used your company will need to research which is right for your needs. Use a 3rd party email client using GWSMO or IMAP. Again, we recommend going to Microsoft [...]

18 05, 2020

Speed Up Order Imports

By |2020-05-18T23:39:41+00:00May 18th, 2020|Tips & Tricks|0 Comments

The Stone Edge Order Manager (SEOM) is a powerful automation tool for online retailers.  It can take processing of orders from a very manual and tedious process, to a fully automated process, or somewhere in between. Why can order imports be slow? Many users like to automate routine tasks during the order import.  This might include running a MaxMind fraud check, validating address during import, charging credit cards, or using approval rules to revise or manipulate orders.  Unfortunately, the more things that you have the software doing during the import, the longer the import will take.  This is especially true when that "thing" involves a post to the Internet, such as fraud checks, address validation on both billing and shipping addresses, and credit card processing.  If each API call takes one second to post, wait for a response, then process the response,  you can see how doing a fraud check, address validation, and credit card pre-authorization can add several seconds to the import of each orders!  Multiply that times hundreds or thousands of orders and you're in for a long wait. The other bottleneck when import orders has to do with the limitations of reliably importing data between two distinct [...]

14 02, 2020

2020 Sales Tax Changes

By |2020-02-18T18:07:19+00:00February 14th, 2020|Uncategorized|0 Comments

Sales taxes are an important topic for business of all shapes and sizes. It’s also a topic that can quickly become very overwhelming. There are frequent changes, specifics can vary by state, and they can even change just when you think you’ve got it all down.  2019 was no different. There were many changes (see below). It’s still early in the year though, and this FREE webinar from our partners at Avalara can put you on the right path. Scott Peterson, Vice President of U.S. Tax Policy and Government Relations covers all the new tax rules for 2020. The webinar itself is here. Avalara’s tools and resources are game changers. They will ensure you are compliant with all the required sales taxes in your region, which is why Stone Edge chooses to partner with them. Avalara automates and simplifies governmental compliance processes, including tax determination, exemption certificate management, and tax return preparation, filing, and remittance within Stone Edge Technologies.     On-demand webinar: 2020 sales tax changes What you need to know about new tax rules in the new year 2019 brought dramatic changes in sales and use tax rules: 43 states adopted economic nexus laws, requiring out-of-state sellers to collect [...]

13 02, 2020

Commercial Invoice – An Overview

By |2020-02-19T20:04:00+00:00February 13th, 2020|Support|0 Comments

Some of you have been inquiring about Commercial Invoice recently.  Why is it so important? Well, it is the primary document used by most foreign customs agencies for shipping all non-documents internationally. That importance is why we have decided to compile a list of resources – a cheat sheet, if you will – that can answer questions and provide further resources. It’s not the only required document for sending an international shipment, however. The other documents include, Export Declaration (B13A), Certificate of Origin, and the Toxic Substances Control Act form. (Note: When printing from within Stone Edge, you will have everything you need to ship internationally, but if their are ever any concerns or questions,  feel free to contact us. We are more than happy to help). But for now, let’s dive into the details about Commercial Invoice. Here’s what the experts have to say: Sources: FedEx UPS USPS   Overview It is important to ensure that information on all your documents is consistent and accurate, starting with the Commercial Invoice. It is the foundation of all other documents and is the first international shipping document that should be completed. The information provided on other international shipping documents, including the air [...]