The Stone Edge Order Status System provides real-time order status information for your customers—directly from your existing website! This system automatically updates the detailed status of both the overall order and individual items, ensuring your customers stay informed at every step.

Best of all, the Order Status System is compatible with any shopping cart system and requires no custom programming. Add a new level of sophistication to your website and enhance your customer service:

✅ Improve customer satisfaction with real-time order tracking.
✅ Reduce “Where’s my order?” emails and phone calls, saving time and money.

How It Works

  • The Order Manager tracks about 30 different order events, including Order Received, Ship Date Entered, Backorder Filled, Tracking Number Imported, and more.
  • As the merchant, you control which events are tracked and customize the status text for each event.
  • Links to the Order Status System can be included in email messages and on your website for easy customer access.
  • Whenever a status event occurs, the Order Manager automatically sends updates to our servers in real time.
  • Customers can check their order status by either:
    • Clicking a link in an email they received from you.
    • Visiting your website and entering their Zip code and order number.

The system instantly displays up-to-the-minute order details in a response page that includes your website’s header and footer, maintaining a seamless branded experience. If tracking numbers have been entered or imported, they will appear as clickable links to UPS, USPS, FedEx, or other carriers’ tracking pages.

Try the Live Order Status System

Here’s the live Order Status System for Stone Edge Technologies. If you have placed an order recently, you can track it here: