Maintenance Plans
Stone Edge maintenance plans are designed to help retailers protect uptime, improve responsiveness, and get more long-term value from their software investment. Whether you need dependable day-to-day support or a more strategic, high-touch service model, we offer options that align with the way your business operates.
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Support Options Built Around Your Business
As your operation grows, the cost of delays, unresolved issues, and internal workarounds grows with it. Stone Edge maintenance plans are built to give your team access to software updates, technical support, and service options that help keep your operation moving.
- Technical support from the Stone Edge team
- Ongoing software updates
- Options for faster response and higher-touch service
- Discounts on professional services with higher-tier plans
- Infrastructure and security advantages with managed hosting
Choose the Level of Support That Matches Your Operation
Standard Maintenance
Standard Maintenance is a solid fit for businesses that want dependable support and software updates while maintaining a more traditional support structure. It provides a strong foundation for retailers with steady operations and straightforward support needs.
- Technical support and software updates
- Same-day response goal for qualifying requests
- A practical option for businesses with lighter support demands
Premium Maintenance
Premium Maintenance is designed for retailers that rely heavily on Stone Edge and want a faster, more responsive support experience. For many growing businesses, this is the best-value option because it gives your team more access, greater priority, and stronger operational peace of mind.
- Priority support for faster attention when issues arise
- More included support coverage for active teams
- Greater value for businesses with higher order volume or more complex workflows
- Higher discounts on professional services
If Stone Edge is central to your daily operations, Premium is often the smarter long-term choice. The added responsiveness and support capacity can help reduce downtime, shorten issue resolution time, and give your team more confidence during busy periods.
Managed Cloud Hosting
For businesses that want the highest level of convenience, control, and infrastructure support, Managed Cloud Hosting offers a more complete solution. This option is ideal for companies that do not want to manage hosting internally and would rather rely on a professionally managed environment.
- Fully managed cloud hosting
- Daily automatic backups
- Dedicated hosting environment
- Strong security in U.S.-based data centers
- Support from a trusted Microsoft cloud provider
Managed Cloud Hosting is the best fit for retailers that want to minimize IT burden, strengthen reliability, and create a more stable foundation for growth.
Why Many Retailers Move Up to Higher-Tier Plans
For many businesses, the real value of a higher-tier plan is not just support access—it is operational protection. When your team depends on Stone Edge to process orders, manage fulfillment, and keep customers informed, faster response times and stronger service levels can have a direct impact on efficiency and customer experience.
- Less disruption when issues need attention
- More confidence during peak selling periods
- Reduced strain on internal staff
- Better support for more advanced workflows and integrations
- Stronger long-term value for businesses using Stone Edge as a core platform
Which Plan Is Right for You?
If your business has relatively simple needs, Standard Maintenance may be enough. But if your team is growing, your workflows are becoming more complex, or Stone Edge plays a critical role in daily operations, Premium Maintenance or Managed Cloud Hosting will usually provide more value and more protection.
In general, the more your business depends on speed, consistency, and operational uptime, the more compelling the higher tiers become.
Let’s Find the Right Fit
We can help you choose a maintenance plan based on your support needs, order volume, workflow complexity, and internal IT resources. If you want to better protect your operation and get more value from Stone Edge, we’d be glad to talk through the best option for your business.
*Stone Edge states that same-day response applies to qualifying support requests received by 3:00 PM Eastern during normal operating hours, and priority is given to clients using a Premium maintenance contract. Annual maintenance terms, renewal terms, and reinstatement policies may apply.