Process Tracking Numbers

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Overview

The function known as Process Tracking Numbers performs two basic tasks:

it can send tracking emails to customers; refer to Knowledge Base topics, Sending Email via the Order Manager and Tracking Numbers, for more information
it can update status information related to a given order at the web site, if the shopping cart is able to accept status updates; if the cart is not able to accept status updates, Stone Edge Technologies offers a subscription services an alternate solution; for more information about status updates, refer to the Knowledge Base topics, Status Events and Status Updates Feature: Basic Requirements.

Based on settings chosen by the user and when certain conditions have been met, the mechanism that triggers the function will become enabled at various intervals through out the work day. The user must then manually start the process via the Maintenance Menu, however.

Executing the Process Tracking Numbers Function

When new tracking information becomes available in the Order Manager, the [Process Tracking Numbers] button will appear on the Maintenance Menu, under the [GO] button on the right-hand side of the screen, regardless of which tab is selected. However, if the Shipping & Fulfillment tab is selected, note that the text of the Process Tracking Numbers activity changes, as seen in Figures 1 and 2.

Figure 1: Shipping & Fulfillment tab - when there is no new tracking information to send

Figure 2: Shipping & Fulfillment tab - when there is new tracking information to send

To start the process, simply click the [Process Tracking Numbers] button.
When the process has been completed, the program will pop-up a message box with a summary of the number of emails that were sent and the number of bad email addresses that were encountered.

System Parameters of Interest

Refer to the Email, Shipping and Drop Ship parameter groups for a complete list of parameters in those groups. The parameters listed here are just a few that affect the Process Tracking Numbers function.

Parameter Name	Comments
AmazonSendTrackingEmail	Set to false to avoid sending tracking number email to customers placing orders through Amazon
BatchEmailForTrackingInfo	If TRUE, when you import tracking numbers from FEDEX, UPS or a .csv text file, or when you click Process Tracking Numbers (on the Maintenance Menu), an email message will be sent for each order that has a new tracking number. Only works if EmailSendMethod is set to Order Manager.
DazzleProcessTrackingNumbers	Set to True (default) to run the "Process Tracking Numbers" utility (to email numbers, etc.) after processing an order or batch through Dazzle. If set to False, no tracking number processing is done until you click on the "Process Tracking Numbers" button on the Maintenance Menu.
DropShipPostProcessTracking	Set to True (default) to have the system process tracking numbers after posting Drop-Ship Tracking information. Set to False to avoid the tracking number processing to save time during drop-ship tracking posting.
ProcessTrackingReviewDays	Enter the number of days back the Process Tracking Numbers routine looks in the Tracking Table for unprocessed tracking numbers. Default=7 (days)
YahooTrackingNotifyCustomer	If true, Yahoo will send an e-mail to customers whose tracking numbers are updated by the "e-mail tracking" feature. Default is true.

Created: 3/30/11

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