Unable to Import/Export Data to/from your Shopping Cart?

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Overview

This topic mentions a few things you can check on your own before calling Stone Edge support for help.
Before upgrading to a newer version of your shopping cart software, it is best to contact Monsoon Commerce, Inc. to see if it is compatible with Stone Edge. It takes time to adequately test the program and make any changes to the integration scripts as new releases are made available by their vendors.

The credentials in the shopping cart definition do not match those in the shopping cart. See the Knowledge Base setup topic for your specific shopping cart for more details. Verify the user name (ID) and password fields contain the correct information. Some carts require these values to change periodically. When you change these values in the web site, you may also need to change them in Stone Edge's shopping cart definition.
Upgrading to a new version of a shopping cart may require changes to the integration script maintained by Monsoon Commerce, Inc. It is always advisable to install the most current version of the integration script for the version of your shopping cart software. Users with a current support contract can download integration script from the download gateway using the user name and password provided by Monsoon Commerce, Inc. when Stone Edge was purchased.
Upgrading shopping cart software may also mean that your URL is going to change. If it does, you may also have to change the Script URL in the shopping cart definition in Stone Edge.
The Script URL must be a secure URL (i.e. https://...) and point to the Stone Edge integration script, if your cart requires one. Stone Edge automatically adds the https:// at the beginning of the URL, you do not need to include it in the Script URL field. You can test the path to the script through your browser by doing the following:

Copy the Script URL from the Shopping Carts form and paste it into the address bar of your browser.
Add "https://" to the beginning of the URL.
Add ?setifunction=sendversion to the end of the URL. The entire URL should look something like this example: https://www.mystore.com/acbnet/stores/1/omexpt5.aspx?setifunction=sendversion

If you see an error in the browser window such as "Certificate does not match the name of the site" or "Certificate expired", set the system parameter IgnoreSecureCertificateErrors to TRUE. Re-attempt to establish a connection to your shopping cart. If you receive the error "Certificate not from a trusted authority", install your site's certificate in your browser software so that it is recognized as "trusted". Consult your browser help files for assistance installing trusted certificates.
If you see an error in the browser window such as "SETIERROR: Function not defined", the browser was able to access the integration script and the URL is correct, however, there is a problem with the query (?setifunction=sendversion). Check the text of the query, re-type it if necessary, and try again.
If you see an error in the browser window such as "Page Not Found", the URL is not pointing to the location of the integration script (e.g. omexpt5.aspx). Verify the script is installed in your store directory and verify the path itself. Note: Make sure you are using the "secure" URL, i.e. "https://..." to run this test.

Created: 1/12/15