Testimonials

For additional comments from our users, see the Testimonials section in our User Forum.

Here's what some of our users have to say about the Order Manager:

What used to take me HOURS, takes me literally MINUTES with Order Manager. I can import my orders from the internet, pre authorize the credit card transactions, Capture funds, e-mail customers, print invoices and it never takes me more than 10 minutes. I can print USPS labels directly from the order screen, and orders are directly imported into my UPS software. I can then export my quickbooks data, and import all accounting info to Quickbooks, with NO fear of reaching the dreaded QB limit of 14,500, which believe me, ain't pretty.

If you're having any doubts about whether you can afford Order Manager, just ask yourself how much is your time worth. I couldn't afford NOT to have it. Order Manager has saved me tens of thousands of dollars in manpower this year alone. It has changed the way I do business, and it will change the way you run yours. Order Manager has given me more time to work on our web site, and the important task of acquiring new customers. This could be the best investment I have ever made in my business.

There are SO many other features of Order Manager I use, that i didn't even mention here. Barney and the crew are top notch when it comes to service after the sale.

If you have any questions, please feel free to contact me.

You could try to take Order Manager away from me, but "you'll have to pry it from my cold, dead hands." :-)

Lyn Askin
www.inkcarts.com

My wife and I own a small online gift business. We have been growing, but we were still pretty small. For most of 2005, we packed orders on top of our washing machine. We got about 5 orders a day.

During 2006, we started to see some real growth. In August, we saw a good surge of orders, and our order management "system" (which consisted of Kate writing the order numbers onto a piece of paper then crossing them off when we shipped, was starting to break under the strain.

So we decided to bite the bullet, and got Stone Edge.

We continued to grow into the holiday season, and we were getting 20 or so orders a day. Then lightning struck. One of our products was featured on ABC's The View (a daytime show with 4 female co-hosts, including Barbera Walters and Rosie O'Donnel) - The show aired on December 15th. By December 18th we got 600 orders. By December 20th, they were all shipped.

Because of Stone Edge, we were able to handle the surge, and process orders faster. We were able to split shifts, with Kate working days and me working nights, and the system tracked everything.

Without Stone Edge, we couldn't have survived. But even better, because of Stone Edge, we handled the orders quickly, and we looked professional doing it.

Without a doubt, the best investment we have made.

Lee Amon
Marketing Guy and Web Dude
Kate's Caring Gifts
www.KatesCaringGifts.com

It is very hard to put into words how well Order Manager works and how great Stone Edge customer support is.

We are 8 years old, we ship 100 packages/day, 10% retail, 60% dealer, 30% distirbutor. $4 million gross sales/year. Most of what we sell is built on site. Most of our products are electrical/mechanical assemblies with part counts as high as 250 parts/assembly.

As we grew, we started having huge problems. Everything worked but nothing was integrated. All the integration was done manually. While we were small this manual work got us by. As we grew, this manual work made us slow and highly prone to errors.

With Order Manager and Stone Edge A class support, we are now highly integrated in our manufacturing and sales environments. We are functioning as a world class organazation. We could not survive without Order Manager. Nothing else comes close. We tested several other more expensive programs only to find them lacking in some or many of the areas that Order Manager has down firm.

Keep Up the good work Stone Edge. I hate to say this but your product is underpriced for the value it delivers.

Geoff Wotton
Mechanical Engineer
Founder of Trail Tech
Posted in the Stone Edge User Forum

We decided to switch over to Stone Edge in Jan 1 2007, but got off to a late start (as usual), and were really behind the 8 ball trying to get stock entered, orders processed, etc. The techs were very patient with us and our series of semi-frantic calls getting everything set up and running right.

It's working like a dream. Our inventory is accurate(!) for the first time since we started in 2000. Our back-orders are finally being addressed in a timely manner, and we finally have the time and ability to begin calling back-ordered customers to see if they want alternate colors and/or update them on the status of their order.

I'm also confident that we are charging everything before it ships, and that everything that is supposed to have shipped really did.

There are still issues (nothing is ever perfect), but my only real regret is that we didn't get this years ago.

Jim T
Posted in the Stone Edge User Forum

We have made all the mistakes possible, including shipping the wrong product to the right customer, shipping the wrong product to the wrong customer, and shipping the right product to the wrong customer. We used to pay money into a jar for each wrong shipment we made and then we would donate the money to charity. After losing money, customers, and patience because of our errors, we decided to purchase Stone Edge Order Manager, which has allowed us to create the HappyBalls Quality Program. The system prints a "pick list" of the day's orders. We gather all of our products and place them onto the Pick List Packing Table. We then pack the orders and if there is any product left over we audit our orders to where the problem is - we call this the "Oh Crap" method. The system we use allows us to narrow down the problem and make corrections before we go to the post office. Now our customers are happy, our employees don't make costly mistakes, and we boast a 99% accuracy rating. We haven't had to put money in the jar for 74 days.

Jeremy Turner, President
HappyBalls.com
Printed in the December 2005 Issue of Practical ECommerce Magazine on Page 22 in response to the Question of the Month, "What are the biggest order fulfillment challenges to your ecommerce business?"

Just passed 50,000 orders and as business grows, I couldn't imagine using the old method. There is no way this one person company could process this number of orders without such a system.

Looking forward to hitting 100,000 orders soon!

Robert
CrazyClearance.com
Posted 10/11/2005 in the Stone Edge User Forum

I love Stone Edge and have been a customer for 5 years now. The product gets better everyday as they make improvements all the time. It would be a great investment in your business.

Gary Kennedy
martyshoes.com
Posted 9/27/2005 in the ShopSite User Forum

I have had to call them at least 20 times this last month. They have had to connect to my server at least 10 of those times to show me things and not one time did they even flinch about all the help I needed. They are a 100% first class operation and I would trust them with my business all the way. There is not ONE PERSON at that company that ever gave me an attitude about needing all the help.

The program is very powerful...The program saves us at least $150.00 a day...

We also have bonus days where we don't think we have items in stock but Stone Edge knows we do. Happened today with a leather dress. I was about to drop-ship it but I decided to go look one more time and there it was, a 2X leather dress buried all the way in the back. Saved me the drop-ship fees as well as the discount I get for buying in volume instead of drop shipping. About $25.00 total. Before, I would have looked one time and figured we were out-of-stock and drop-shipped it. This is a VERY strong point of the program. It kept warning us NOT TO DROP-SHIP because of the inventory level!

Well, I could go on and on. All I really can say is Stone Edge will become the back bone of my company.

Robert Rawley
Re-posted from the Yahoo! Store Owners Forum 9/8/2005 in the Stone Edge User Forum

I have been running Order Manager now for 1 year. I will have to say it is one of the best things that has happened to my company. I knew before ordering and implementing this software that it would save time, but I never realized how much. Order Manager is the V8 Engine underneath the hood of my business. It has saved time and streamlined:

1. Inventory
2. Order Fulfillment
3. Order Payment
4. Email communication
5. Shipping Integration with UPS

I am very pleased with this product and how effortlessly it integrated with Miva Merchant and Quickbooks. Customer Support has truely been amazing, from implementation to support, these guys have their heads on straight. Keep up the good work!

Asim Khan
Wedding FAVORites.com
Posted 10/27/2004 in the Stone Edge User Forum

As a Miva Merchant consultant, I support dozens of online stores. In each instance, I try very hard to get my clients (if they are more than just a hobby) to invest in Stone Edge Order Manager. The ones who have are loving it. I get ongoing comments from these clients saying that the support is excellent, and the product is simply the best they've used. One client, after over $20,000 invested in MOM (Mail Order Manager), moved over and has more features and stability with the basic SEOM version than her customized MOM ever did. So kudos to the Stone Edge team for creating the best in back end order processing software!

Chuck Lasker, Editor
DoublePlus New Media Marketing
http://www.doubleplus.com
Posted 9/24/2004 in the Stone Edge User Forum