Testimonials
Testimonials
For additional comments from our
users, see the Testimonials
section in our User Forum.
Here's what some of our users have to say
about the Order Manager:
I wanted to place a post and express my thanks to you and
your staff for creating and supporting a great software product. This
holiday season was by far our busiest ever and it has yet to let up. The
order manager has allowed us to branch out into many different markets,
industries and even start new businesses without having to hire a ton of
staff. We are currently importing and processing orders from numerous
sources including.
- 2 eBay stores
- Amazon (Semplice)
- Overstock
- 3 Monster Commerce ecommerce stores
- 1 Network Solutions ecommerce store
- Two different store files
- Custom packing with radio ID capture
We also have custom programming done by Mark that allows
us to validate the government coupons (for the Digital TV transition) right
through the order manager in real time. This allows us to take online orders
through our Monster store and also through the call center. All of this
would not be available without the order manager. We have come a long way
since we started 5 years ago and I attribute much of our growth to the
automation and functionality of the enterprise version of the order manager.
I hope this encourages you and lets you know how much we appreciate you guys
and all that you do.
Matt Moffett
President
IBSM, Inc.
Satellite Radio Superstore
www.xm-radio-satellite.com
www.sirius-radio-satellite.com
www.turnkeymediasolutions.com
www.digital-tv-converter.net
Posted
2/25/2009 in the Stone Edge User
Forum
Stone Edge has helped our online retail company, Online
Stores, Inc., tremendously. We implemented the software about two years ago for
an inventory control measure. In November of 2006 we began using it for order
processing and purchase orders. This November, when our Yahoo sites went down,
we weren't be able to process orders online. Our customer service team quickly
switched to placing manual orders in Stone Edge and caught on fast. It saved us
from losing hundreds of orders. They now prefer Stone Edge over the online
method because of Stone Edge's ability to keep track of the customer's address
and previous ordering patterns. It can also check out of stock items against
outstanding purchase orders to see when they'll be arriving.
Stone Edge helped us grow from a home based business to a top
500 online retailer. It tracks our inventory, purchase orders, invoices and
shipments to customers, and helps us manage all aspects of our business. We have
the Stone Edge software fully integrated with all of our other systems,
including our multiple web sites, our shipping system, and our accounting
system. The software was very affordable and has paid for itself many times
over.
Stone Edge holds over 13,000 products
from all six of our Yahoo stores and over 100,000 SKUs/sub-SKUs in one database.
At the same time, we are able to separate items and orders by store, which is
really convenient. One of the biggest benefits of Stone Edge is that it is
customizable to fit each company's individual needs. All the data is stored in
one central database, so it is easy to create customized reports to find sales
figures, inventory levels, backorder lists and other important details. Our
inventory is kept up to date, and we can keep track of items that are about to
sell out and promote items that aren't selling. Stone Edge really keeps us
organized, and saves us time, money and a lot of frustration!
Randy Henderson
IS Manager
Online Stores, Inc.
http://www.onlinestores.com
Posted 12/28/2007 in the Stone Edge User
Forum
What used to take me HOURS,
takes me literally MINUTES with Order Manager. I can import my orders from
the internet, pre authorize the credit card transactions, Capture funds,
e-mail customers, print invoices and it never takes me more than 10 minutes.
I can print USPS labels directly from the order screen, and orders are
directly imported into my UPS software. I can then export my quickbooks
data, and import all accounting info to Quickbooks, with NO fear of reaching
the dreaded QB limit of 14,500, which believe me, ain't pretty.
If you're having any doubts about whether you can afford Order Manager, just
ask yourself how much is your time worth. I couldn't afford NOT to have it.
Order Manager has saved me tens of thousands of dollars in manpower this
year alone. It has changed the way I do business, and it will change the way
you run yours. Order Manager has given me more time to work on our web site,
and the important task of acquiring new customers. This could be the best
investment I have ever made in my business.
There are SO many other features of Order Manager I use, that i didn't even
mention here. Barney and the crew are top notch when it comes to service
after the sale.
If you have any questions, please feel free to contact me.
You could try to take Order Manager away from me, but "you'll have to pry it
from my cold, dead hands." :-)
Lyn Askin
www.inkcarts.com
My wife and I own a small
online gift business. We have been growing, but we were still pretty small.
For most of 2005, we packed orders on top of our washing machine. We got
about 5 orders a day.
During 2006, we started to see some real growth. In August, we saw a good
surge of orders, and our order management "system" (which consisted of Kate
writing the order numbers onto a piece of paper then crossing them off when
we shipped, was starting to break under the strain.
So we decided to bite the bullet, and got Stone Edge.
We continued to grow into the holiday season, and we were getting 20 or so
orders a day. Then lightning struck. One of our products was featured on
ABC's The View (a daytime show with 4 female co-hosts, including Barbera
Walters and Rosie O'Donnel) - The show aired on December 15th. By December
18th we got 600 orders. By December 20th, they were all shipped.
Because of Stone Edge, we were able to handle the surge, and process orders
faster. We were able to split shifts, with Kate working days and me working
nights, and the system tracked everything.
Without Stone Edge, we couldn't have survived. But even better, because of
Stone Edge, we handled the orders quickly, and we looked professional doing
it.
Without a doubt, the best investment we have made.
Lee Amon
Marketing Guy and Web Dude
Kate's Caring Gifts
www.KatesCaringGifts.com
It is very hard to put into
words how well Order Manager works and how great Stone Edge customer support
is.
We are 8 years old, we ship 100 packages/day, 10% retail, 60% dealer, 30%
distirbutor. $4 million gross sales/year. Most of what we sell is built on
site. Most of our products are electrical/mechanical assemblies with part
counts as high as 250 parts/assembly.
As we grew, we started having huge problems. Everything worked but nothing
was integrated. All the integration was done manually. While we were small
this manual work got us by. As we grew, this manual work made us slow and
highly prone to errors.
With Order Manager and Stone Edge A class support, we are now highly
integrated in our manufacturing and sales environments. We are functioning
as a world class organazation. We could not survive without Order Manager.
Nothing else comes close. We tested several other more expensive programs
only to find them lacking in some or many of the areas that Order Manager
has down firm.
Keep Up the good work Stone Edge. I hate to say this but your product is
underpriced for the value it delivers.
Geoff Wotton
Mechanical Engineer
Founder of Trail Tech
Posted in the Stone Edge User
Forum
We decided to switch over
to Stone Edge in Jan 1 2007, but got off to a late start (as usual), and
were really behind the 8 ball trying to get stock entered, orders processed,
etc. The techs were very patient with us and our series of semi-frantic
calls getting everything set up and running right.
It's working like a dream. Our inventory is accurate(!) for the first time
since we started in 2000. Our back-orders are finally being addressed in a
timely manner, and we finally have the time and ability to begin calling
back-ordered customers to see if they want alternate colors and/or update
them on the status of their order.
I'm also confident that we are charging everything before it ships, and that
everything that is supposed to have shipped really did.
There are still issues (nothing is ever perfect), but my only real regret is
that we didn't get this years ago.
Jim T
Posted in the Stone Edge User Forum
We have made all the
mistakes possible, including shipping the wrong product to the right
customer, shipping the wrong product to the wrong customer, and shipping the
right product to the wrong customer. We used to pay money into a jar for
each wrong shipment we made and then we would donate the money to charity.
After losing money, customers, and patience because of our errors, we
decided to purchase Stone Edge Order Manager, which has allowed us to create
the HappyBalls Quality Program. The system prints a "pick list" of the day's
orders. We gather all of our products and place them onto the Pick List
Packing Table. We then pack the orders and if there is any product left over
we audit our orders to where the problem is - we call this the "Oh Crap"
method. The system we use allows us to narrow down the problem and make
corrections before we go to the post office. Now our customers are happy,
our employees don't make costly mistakes, and we boast a 99% accuracy
rating. We haven't had to put money in the jar for 74 days.
Jeremy Turner, President
HappyBalls.com
Printed in the December 2005 Issue of Practical ECommerce Magazine
on Page 22 in response to the Question of the Month, "What are the biggest
order fulfillment challenges to your ecommerce business?"
Just passed 50,000 orders and as business grows, I couldn't imagine using
the old method. There is no way this one person company could process this
number of orders without such a system.
Looking forward to hitting 100,000 orders soon!
Robert
CrazyClearance.com
Posted 10/11/2005 in the Stone Edge User
Forum
I love Stone Edge and have been a customer for 5
years now. The product gets better everyday as they make improvements all the
time. It would be a great investment in your business.
Gary Kennedy
martyshoes.com
Posted 9/27/2005 in
the ShopSite User Forum
I have had to call them at least 20
times this last month. They have had to connect to my server at least 10 of
those times to show me things and not one time did they even flinch about all
the help I needed. They are a 100% first class operation and I would trust them
with my business all the way. There is not ONE PERSON at that company that ever
gave me an attitude about needing all the help.
The program is very powerful...The program saves us at least $150.00 a
day...
We also have bonus days where we don't think we have items in stock but Stone Edge knows
we do. Happened today with a leather dress. I was about to drop-ship it but I
decided to go look one more time and there it was, a 2X leather dress buried all the
way in the back. Saved me the drop-ship fees as well as the discount I get for
buying in volume instead of drop shipping. About $25.00 total. Before, I would have
looked one time and figured we were out-of-stock and drop-shipped it. This is
a VERY strong point of the program. It kept warning us NOT TO DROP-SHIP because
of the inventory level!
Well, I could go on and on. All I really can say is Stone Edge will become the
back bone of my company.
Robert Rawley
Re-posted from the Yahoo! Store Owners
Forum 9/8/2005 in the Stone Edge User Forum
