Order Manager Features: Customer Management


The Stone Edge Order Manager is a feature rich back office utility to aid in maximizing your companies productivity and profitability.  Take a look at some of the core features below.  Click on them for more detailed information.  Or, for a complete non-descriptive feature list click here.

Improve your support & customer relations

  • Builds a searchable customer list as orders are imported or entered manually
  • Track customers' order and payment history
  • Carry balances and credits forward to new orders
  • Search for customers by name, address, email, items purchased, etc.
  • Enter Notes about customers
  • Flag problem customers so you don't ship to them again
  • Send email confirmations for new orders, when tracking numbers are imported, etc.
  • Powerful Email Template system for sending pre-formatted messages
  • Order Status System lets customers get up-to-the-minute status and tracking info on your Website *
  • Exports customer data for use with bulk email programs

* Separate hosting fee required

 


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