Maintenance Plans

/Maintenance Plans
Maintenance Plans 2018-03-29T18:58:22+00:00

Maintenance Contracts

Live technical support and software updates require you to have an annual maintenance contract in place. All maintenance plans are annual contracts are available at different price points, payment plans, and with different levels of service included.  Scroll down for details on the plans available and to purchase the plan that best meets your needs.
Monthly Pricing
Annual Pricing

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Monthly Pricing Plans

Standard

25000Monthly
  • Technical Support & Software Updates
  • 24 Technical Support Instances
  • Same Day Support*
  • 10% Discount on Professional Services
  • Pay Annually and Save More!

Premium

50000Monthly
  • Premium Support & Software Updates
  • Unlimited Technical Support
  • Priority Support*
  • 20% Discount on Professional Services
  • Pay Annually and Save More!

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* Stone Edge pledges to provide a same-day response to any technical support requests received by 3:00 PM Eastern Time during normal operating hours. Priority is given to clients using a “Premium” maintenance contract.

Annual Payment Plans

Basic

$1,50000Annually
  • For Software Updates Only
  • 4 Technical Support Instances
  • Limited Support*
  • No Discounts
  • No Monthly Pricing

Standard

2,75000Annually
  • Technical Support & Software Updates
  • 24 Technical Support Instances
  • Same Day Support*
  • 10% Discount on Professional Services
  • Monthly Payment Plan Available

Premium

6,00000Annually
  • Premium Support & Software Updates
  • Unlimited Technical Support
  • Priority Support*
  • 20% Discount on Professional Services
  • Monthly Payment Plan Available

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* Stone Edge pledges to provide a same-day response to any technical support requests received by 3:00 PM Eastern Time during normal operating hours. Priority is given to clients using a “Premium” maintenance contract.

Annual Maintenance Contract Terms

Unless otherwise stated in your agreement with Stone Edge Technologies, Inc., all annual maintenance contracts and technical support terms reflect a twelve (12) month period (the “support period”).  All fees for annual maintenance and technical support are due and payable in advance of a support period, according to the payment plan selected, and are renewed automatically for another year upon the end of the support period unless notified in advance. Your actual payment is required for the maintenance agreement to remain valid. Failure to submit payment may result in the termination of services. All services ordered for a support period and the related fees are non-transferable, non-cancelable and non-refundable.

Reinstatement of Annual Maintenance and Technical Support Plans

If your annual maintenance and technical support plan lapses for more than 30 days, an additional reinstatement fee will be assessed.