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Testimonials

Don’t use Stone Edge Order Manager!

Unless of course you want to reduce the amount of time it takes to import orders, process orders, pick orders, ship orders, balance your books, send our tracking numbers, handle returns, manage inventory and just about do anything else business related. Seriously though, we switched from MOM to SEOM about 6 years ago and have never looked back. It is by far the absolutely best package you can purchase. Look around. Expect to pay 10 times for what they offer. Try it for 30 days, if you don’t LOVE it, they’ll give you all your money back. Their message forums are full of helpful people, willing to help. The software works great, and without it we wouldn’t be nearly the size we are today. We easily download 200 orders, have the credit cards charged, send out declined credit card emails, print invoices and start packing orders all within 10 minutes of getting into work. The only thing it doesn’t do is pack the darn orders for you. Barney you going to fix that anytime soon? GET STONE EDGE!!!!! It will save your marriage!

David Sabot, President, CheapHumidors.com

Posted 3/8/2010 in the 3dcart.com User Forum

I wanted to place a post and express my thanks to you and your staff for creating and supporting a great software product. This holiday season was by far our busiest ever and it has yet to let up. The order manager has allowed us to branch out into many different markets, industries and even start new businesses without having to hire a ton of staff. We are currently importing and processing orders from numerous sources including.

  • 2 eBay stores
  • Amazon (Semplice)
  • Overstock
  • 3 Monster Commerce ecommerce stores
  • 1 Network Solutions ecommerce store
  • Two different store files
  • Custom packing with radio ID capture

We also have custom programming done by Mark that allows us to validate the government coupons (for the Digital TV transition) right through the order manager in real time. This allows us to take online orders through our Monster store and also through the call center. All of this would not be available without the order manager. We have come a long way since we started 5 years ago and I attribute much of our growth to the automation and functionality of the enterprise version of the order manager. I hope this encourages you and lets you know how much we appreciate you guys and all that you do.

Matt Moffett
President
IBSM, Inc.
Satellite Radio Superstore
www.xm-radio-satellite.com
www.sirius-radio-satellite.com
www.turnkeymediasolutions.com
www.digital-tv-converter.net

Posted 2/25/2009 in the Stone Edge User Forum

Stone Edge has helped our online retail company, Online Stores, Inc., tremendously. We implemented the software about two years ago for an inventory control measure. In November of 2006 we began using it for order processing and purchase orders. This November, when our Yahoo sites went down, we weren’t be able to process orders online. Our customer service team quickly switched to placing manual orders in Stone Edge and caught on fast. It saved us from losing hundreds of orders. They now prefer Stone Edge over the online method because of Stone Edge’s ability to keep track of the customer’s address and previous ordering patterns. It can also check out of stock items against outstanding purchase orders to see when they’ll be arriving.

Stone Edge helped us grow from a home based business to a top 500 online retailer. It tracks our inventory, purchase orders, invoices and shipments to customers, and helps us manage all aspects of our business. We have the Stone Edge software fully integrated with all of our other systems, including our multiple web sites, our shipping system, and our accounting system. The software was very affordable and has paid for itself many times over.

Stone Edge holds over 13,000 products from all six of our Yahoo stores and over 100,000 SKUs/sub-SKUs in one database. At the same time, we are able to separate items and orders by store, which is really convenient. One of the biggest benefits of Stone Edge is that it is customizable to fit each company’s individual needs. All the data is stored in one central database, so it is easy to create customized reports to find sales figures, inventory levels, backorder lists and other important details. Our inventory is kept up to date, and we can keep track of items that are about to sell out and promote items that aren’t selling. Stone Edge really keeps us organized, and saves us time, money and a lot of frustration!

Randy Henderson
IS Manager
Online Stores, Inc.
http://www.onlinestores.com

Posted 12/28/2007 in the Stone Edge User Forum

What used to take me HOURS, takes me literally MINUTES with Order Manager. I can import my orders from the internet, pre authorize the credit card transactions, Capture funds, e-mail customers, print invoices and it never takes me more than 10 minutes. I can print USPS labels directly from the order screen, and orders are directly imported into my UPS software. I can then export my quickbooks data, and import all accounting info to Quickbooks, with NO fear of reaching the dreaded QB limit of 14,500, which believe me, ain’t pretty.

If you’re having any doubts about whether you can afford Order Manager, just ask yourself how much is your time worth. I couldn’t afford NOT to have it. Order Manager has saved me tens of thousands of dollars in manpower this year alone. It has changed the way I do business, and it will change the way you run yours. Order Manager has given me more time to work on our web site, and the important task of acquiring new customers. This could be the best investment I have ever made in my business

There are SO many other features of Order Manager I use, that i didn’t even mention here. Barney and the crew are top notch when it comes to service after the sale.

If you have any questions, please feel free to contact me.

You could try to take Order Manager away from me, but “you’ll have to pry it from my cold, dead hands.” :-)

Lyn Askin
www.inkcarts.com
My wife and I own a small online gift business. We have been growing, but we were still pretty small. For most of 2005, we packed orders on top of our washing machine. We got about 5 orders a day.During 2006, we started to see some real growth. In August, we saw a good surge of orders, and our order management “system” (which consisted of Kate writing the order numbers onto a piece of paper then crossing them off when we shipped, was starting to break under the strain.

So we decided to bite the bullet, and got Stone Edge.

We continued to grow into the holiday season, and we were getting 20 or so orders a day. Then lightning struck. One of our products was featured on ABC’s The View (a daytime show with 4 female co-hosts, including Barbera Walters and Rosie O’Donnel) – The show aired on December 15th. By December 18th we got 600 orders. By December 20th, they were all shipped.

Because of Stone Edge, we were able to handle the surge, and process orders faster. We were able to split shifts, with Kate working days and me working nights, and the system tracked everything.

Without Stone Edge, we couldn’t have survived. But even better, because of Stone Edge, we handled the orders quickly, and we looked professional doing it.

Without a doubt, the best investment we have made.

Lee Amon
Marketing Guy and Web Dude
Kate’s Caring Gifts
www.KatesCaringGifts.com

It is very hard to put into words how well Order Manager works and how great Stone Edge customer support is.

We are 8 years old, we ship 100 packages/day, 10% retail, 60% dealer, 30% distirbutor. $4 million gross sales/year. Most of what we sell is built on site. Most of our products are electrical/mechanical assemblies with part counts as high as 250 parts/assembly.

As we grew, we started having huge problems. Everything worked but nothing was integrated. All the integration was done manually. While we were small this manual work got us by. As we grew, this manual work made us slow and highly prone to errors.

With Order Manager and Stone Edge A class support, we are now highly integrated in our manufacturing and sales environments. We are functioning as a world class organazation. We could not survive without Order Manager. Nothing else comes close. We tested several other more expensive programs only to find them lacking in some or many of the areas that Order Manager has down firm.

Keep Up the good work Stone Edge. I hate to say this but your product is underpriced for the value it delivers.

Geoff Wotton
Mechanical Engineer
Founder of Trail Tech
Posted in the Stone Edge User Forum

We decided to switch over to Stone Edge in Jan 1 2007, but got off to a late start (as usual), and were really behind the 8 ball trying to get stock entered, orders processed, etc. The techs were very patient with us and our series of semi-frantic calls getting everything set up and running right.

It’s working like a dream. Our inventory is accurate(!) for the first time since we started in 2000. Our back-orders are finally being addressed in a timely manner, and we finally have the time and ability to begin calling back-ordered customers to see if they want alternate colors and/or update them on the status of their order.

I’m also confident that we are charging everything before it ships, and that everything that is supposed to have shipped really did.

There are still issues (nothing is ever perfect), but my only real regret is that we didn’t get this years ago.

Jim T

Posted in the Stone Edge User Forum

We have made all the mistakes possible, including shipping the wrong product to the right customer, shipping the wrong product to the wrong customer, and shipping the right product to the wrong customer. We used to pay money into a jar for each wrong shipment we made and then we would donate the money to charity. After losing money, customers, and patience because of our errors, we decided to purchase Stone Edge Order Manager, which has allowed us to create the HappyBalls Quality Program. The system prints a “pick list” of the day’s orders. We gather all of our products and place them onto the Pick List Packing Table. We then pack the orders and if there is any product left over we audit our orders to where the problem is – we call this the “Oh Crap” method. The system we use allows us to narrow down the problem and make corrections before we go to the post office. Now our customers are happy, our employees don’t make costly mistakes, and we boast a 99% accuracy rating. We haven’t had to put money in the jar for 74 days.

Jeremy Turner, President
HappyBalls.com

Printed in the December 2005 Issue of Practical ECommerce Magazine on Page 22 in response to the Question of the Month, “What are the biggest order fulfillment challenges to your ecommerce business?”

Just passed 50,000 orders and as business grows, I couldn’t imagine using the old method. There is no way this one person company could process this number of orders without such a system.

Looking forward to hitting 100,000 orders soon!

Robert
CrazyClearance.com

Posted 10/11/2005 in the Stone Edge User Forum

I love Stone Edge and have been a customer for 5 years now. The product gets better everyday as they make improvements all the time. It would be a great investment in your business.

Gary Kennedy
martyshoes.com

Posted 9/27/2005 in the ShopSite User Forum

I have had to call them at least 20 times this last month. They have had to connect to my server at least 10 of those times to show me things and not one time did they even flinch about all the help I needed. They are a 100% first class operation and I would trust them with my business all the way. There is not ONE PERSON at that company that ever gave me an attitude about needing all the help.

The program is very powerful…The program saves us at least $150.00 a day…

We also have bonus days where we don’t think we have items in stock but Stone Edge knows we do. Happened today with a leather dress. I was about to drop-ship it but I decided to go look one more time and there it was, a 2X leather dress buried all the way in the back. Saved me the drop-ship fees as well as the discount I get for buying in volume instead of drop shipping. About $25.00 total. Before, I would have looked one time and figured we were out-of-stock and drop-shipped it. This is a VERY strong point of the program. It kept warning us NOT TO DROP-SHIP because of the inventory level!

Well, I could go on and on. All I really can say is Stone Edge will become the back bone of my company.

Robert Rawley

Re-posted from the Yahoo! Store Owners Forum 9/8/2005 in the Stone Edge User Forum

I have been running Order Manager now for 1 year. I will have to say it is one of the best things that has happened to my company. I knew before ordering and implementing this software that it would save time, but I never realized how much. Order Manager is the V8 Engine underneath the hood of my business. It has saved time and streamlined:

  1. Inventory
  2. Order Fulfillment
  3. Order Payment
  4. Email communication
  5. Shipping Integration with UPS

I am very pleased with this product and how effortlessly it integrated with Miva Merchant and Quickbooks. Customer Support has truely been amazing, from implementation to support, these guys have their heads on straight. Keep up the good work!

Asim Khan
Wedding FAVORites.com
Posted 10/27/2004 in the Stone Edge User Forum
As a Miva Merchant consultant, I support dozens of online stores. In each instance, I try very hard to get my clients (if they are more than just a hobby) to invest in Stone Edge Order Manager. The ones who have are loving it. I get ongoing comments from these clients saying that the support is excellent, and the product is simply the best they’ve used. One client, after over $20,000 invested in MOM (Mail Order Manager), moved over and has more features and stability with the basic SEOM version than her customized MOM ever did. So kudos to the Stone Edge team for creating the best in back end order processing software!

Chuck Lasker, Editor
DoublePlus New Media Marketing

http://www.doubleplus.com

Posted 9/24/2004 in the Stone Edge User Forum