Support

Self Support

Frequently Asked Questions

Find answers to the most commonly asked questions about the Stone Edge Order Manager and other Stone Edge products.

Search the Knowledge Base

The Stone Edge Knowledge Base is our main technical documentation. It includes instructions, technical information and troubleshooting suggestions.

Training Videos

Over 20 free videos on topics such as installing and configuring the Order Manager, setting up shipping options, the Stack Controller, Purchase Order System, Email Template Editor, Point of Sale System, SQL Server conversions, and lots more.

User Forum

Communicate with and learn from other current and prospective Order Manager users! Browse, search, post and reply to our message board. Over 2,500 Stone Edge customers, prospects and consultants belong to the User Forum. Open to the public.

User’s Guide

View or download the instruction manual for the Stone Edge Order Manager.

Assisted Support

Our software products include a year of technical support and program updates, beginning with the date of purchase. That includes up to 3 or 5 hours of support time, depending on the product. After the first year, a current support contract is required for assistance from our support staff and to download new releases of our programs. Support renewals can be purchased here.

By Telephone

Telephone support is available Monday through Friday from 9:00 a.m. to 6:00 p.m. EST.

Call (610) 994-3699, then select option 2.

By Email

Complete our online form. Enter as detailed a description of the issue as possible. In most cases you will receive a response within one business day.

Send your message to Support.

Technical Support Policies

To view our Support Policies, click here.

Other Support Services

Express Setup

A three-hour session via telephone and remote access to your computer during which we help you install and configure the Order Manager and train you and your staff to begin using the program.

General Training

Live training sessions via telephone and remote access to your computer. Available on an hourly basis. To schedule time, contact Support.

Technical Support Contracts

Include a full year of support via phone and email, with up to 3 hours of support time (5 hours for the Enterprise Version). Include a full year of program updates. Purchasing an Extended Technical Support Contract is the only way to receive program updates. Updates include new features plus revisions required to support changes in the many shopping carts, shipping systems, credit card gateways and other systems that work with the Order Manager.