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Employment Opportunities

Stone Edge Technologies is a small software company with a casual atmosphere. These positions require self-starters and quick learners who can manage their own time and handle the pressure when things get busy. If one of these positions sounds like the job for you, come grow with us!

The following positions are available now:

Application Support Technician – Level 1

Job Summary

Stone Edge Technologies is seeking a full-time Level 1 Application Support Technician to provide telephone technical support to its client base for the Stone Edge Order Manager application.

Today, the Stone Edge Order Manager is the leading order management system for independent retailers who ship 5 to 5,000 orders per day. Designed for single and multi-channel merchants, the Order Manager makes Web, Point-of-Sale and traditional mail order businesses easier to manage with practical customer, inventory and order management tools.

Since its introduction in 2000, over 2,500 merchants have chosen the Stone Edge Order Manager to help streamline their businesses and increase their profits, including eleven of the 2009 Internet Retailer Top 500.

Responsibilities

Respond to customer inquiries received through e-mail or telephone related to any range of the Stone Edge Order Manager product. Make inquiries to determine the nature and extent of problem and isolate areas of concern. Identify causes of problems and provide solutions to customers.
Document customer inquiries and problems. Track and document all pertinent customer information and nature of the problem related to the trouble-shooting process as well as all actions taken through resolution process.
Identify trends in support requests; notify Tech Support Manager and development staff as to significant trends and recommend information for the on-line Knowledge Base to respond to common issues reported by customers.
Proactively learn appropriate software and hardware used and supported by Stone Edge Technologies.
Conduct remote installation and configuration sessions. Provide customer/end-user training.
Participate in internal projects as required.

Requirements

Strong customer service skills
Excellent phone manners and speech
Strong problem-solving skills and ability
Ability to learn new software applications quickly
Experience with Microsoft Access and Windows operating systems
Understanding of e-commerce workflow and methodologies a plus
Knowledge of VB, VBA, VB6, or SQL a plus

Additional Requirements

Candidates must be able to work independently, demonstrate initiative, take direction and collaborate well with others.

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent combination of education and related experience.

Contact

Interested candidates please send your resume to careers@stoneedge.com and include the reference ID (WSTS1) in the subject line.

Date Posted: 6/14/2010