Stone Edge Technologies Support Center

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Welcome to the Stone Edge Technologies Knowledge Base!

Each main heading in the Table of Contents relates to a specific version of Stone Edge Order Manager, one of its companion products, or third party software used with Stone Edge.

How to find information in the Knowledge Base

Use the Table of Contents

  1. Select the product heading in the navigation pane on the left of the screen to expand its contents.
  2. Drill down through the sub-menus to locate information on a given subject.  
  3. Select a topic. The majority of topics in the Knowledge Base contain a "mini" Table of Contents immediately below the topic title which can be expanded to show links to each section of the topic.
  4. Select a link in the "mini" TOC to jump to the section that interests you. The "mini" TOC is expanded or hidden from view by selecting the Hide/Show link in the upper left-hand corner of the topic.

Search for a Topic

  1. Select the Search button in the title frame of the Knowledge Base.

  2. Enter a single keyword or string of words in the text box, enter the number of results per page, and select GO.  

  3. A list of topics containing the text or string you entered is displayed in the navigation pane. The ranking of the topic is displayed next to the title.

  4. Since there are multiple versions of Stone Edge in the Knowledge Base, you can include the version number (V7, for example) as a keyword to restrict the search to the version of your choice, or you will see multiple versions of the same topic in the results list.

    1. The version of Stone Edge to which the topic applies is listed immediately under the topic title in the search results list.

    2. If you've opened the topic:

      1. Check the bread crumbs in the upper left-hand corner of the page, which also indicates the version in the path to the topic

      2. Each version uses a different color to highlight the search results. If you have selected this box before selecting GO, color is applied to any matches found in the topic.

Version 5.9 – orange

Version 7.0 – light green

Version 7.1 – dark green

Version 7.5 – lime green


Look in the Index

  1. Select Index from the title frame of the Knowledge Base. The navigation pane to the left shows a list of keywords defined in the index.

  2. Enter a value in Type in the keyword to find: or use the scroll bar to locate a keyword.

  3. Press Enter.

  4. If there is only one topic associated with that keyword, the topic is opened in the reading pane. If more than one topic is associated with the keyword, a list of topics is presented. There may be duplicate entries for the same topic, one for each version of the program.  

More about the Knowledge Base Components

The Navigation Pane

Browse Sequences

Heads Up!

The Title Bar

Company Logo

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      • The Knowledge Base is configured to perform a "full text search" that results in a list of complete or partial matches. If the Highlight search results box is selected, matching text strings are highlighted in various colors when the topic is opened for display in the right-hand pane. The color of the highlighting varies according to the section of the Knowledge Base to which the topic belongs. For example, Stone Edge topics are highlighted in orange, while 3rd Party topics are highlighted in purple.  

      • Put a string of text in quotes, such as "shipping label", to limit the number of hits. By using quotes, topics that have those two words in this context (next to each other) show up at the top of the list. Because the "full-text search" feature is also turned on, the results list may still include topics that contain each word, separately.  

      • Topics are also assigned Search keywords to improve search results by providing a way of ranking the relevance of the articles in relation to the search argument. The type of a Shopping Cart (Amazon) or name of a specific product can be a keyword, as well as the abbreviations in this list of keyword short-cuts.

When using the RTI (Real-Time Inventory) keyword, for example, it is best to include the name of a shopping cart system as part of the search argument to limit the list of hits, due to the full-text search capability enabled in the Knowledge Base.

      • It is possible to perform Boolean searches, using the AND/OR/NOT operators. For example, typing in "osCommerce AND "Zencart" (without the quotes) results in a list of topics that mention both osCommerce and Zencart shopping carts.  If the OR operator is used, the search results includes topics that contain one or both of the search arguments. CAUTION: Using the NOT operator will create a very long list of results, as it is not possible to use more than one operator in an expression. For example, it is not possible to search for "NOT dazzle OR fedex".



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Created: 12/5/13

Modified: 9/10/15