View Orders

The View Orders screen is used to view, approve, complete, and cancel order records. From this screen you also manage returns, exchanges, and other modifications.

Screen Functions

Here is a list of just some of what you can do from this screen:

Filter the orders to view a sub-set of all the orders in the Order Manager
Search for orders using standard or additional search criteria fields
View order details including order number, order date, customer name and address, line items, order totals, ship dates and payment details
Fill back orders
View and process drop-shipments
View and enter notes pertaining to the order
See that a customer requested a gift message on the packing slip
Email customers and suppliers
Process RMAs, returns, and exchanges
View the Inventory record of any item on a order by selecting the line item and clicking the View Item button (Note: The View Item button was added in the Order Manager 5.8XX Beta series.)

Note: The Order Manager introduced color to highlight Order Status (i.e., Approved, Pending, Incomplete, Cancelled), Backorders, and Drop Ship orders fields in version 5.8XX Beta series. The highlights are controlled by three parameters, ViewOrdersHighlightStatus, ViewOrdersHighlightBackorders, and ViewOrdersHighlightDropships, which are set to True by default. To turn off the color highlighting, go to System Parameters and select the Program Parameter Group. Set any or all three of the parameters to False.