Troubleshooting the Order Manager

To troubleshoot an issue, please consider the following:

1. What are you trying to do in the Order Manager?
   For example, are you importing orders, processing a credit card, exporting inventory or printing reports?
    
2. Can you repeat the error?
   Unless you can repeat the error, do not concern yourself with it.  If you can repeat the error, try to determine what causes the error to occur. 

It is normal for the Order Manager to be in constant communication with the Internet. A brief lapse in your internet connectivity could yield an unexpected error or cause lag-time (when the program "hangs" or is unresponsive) while the program is attempting online communication.
 

3. Was there an error message?
   You may see two kinds of error messages, an Order Manager error message or a Microsoft error message. If you see a Microsoft error message, simply rebooting your computer may resolve the issue.

Order Manager error messages as well as common known issues can be resolved using the articles found in this Knowledge Base.

You may also try the following:

Rebuilding Indexes

Occasionally your Order Manager data file may become corrupt. This can be happen if a computer is turned off or loses power while the Order Manager is in use, among other factors including the version of your operating system.

Most corruption problems can be fixed easily using the Compact and Repair feature of Microsoft Access. Note that sometimes one or more of your data file's indexes may not be recovered.

1. Close the Order Manager on each workstation.

2. Re-start the Order Manager on one workstation only.

3. From the Main Menu, press Ctrl^Shift^i. This process takes a few minutes and you will see a message box telling you the process is complete.

Fix Everything Function

This function is designed to fix problem installations. It attempts to do the following:

• compact and repair your data file

• un-register and re-register custom controls

• delete problem references

• rebuild data file indexes

• delete SETI.INI file

• recompile the Order Manager program

• clear all table links

1. Close the Order Manager on each workstation.

2. Re-start the Order Manager on one workstation only.

3. From the Main Menu, press Ctrl^Shift^f. This process takes a few minutes and you will see a message box telling you the process is complete.

4. Click Okay to close the Order Manager.

5. Restart the program.

6. When prompted, click No to open an existing store.

7. Select your store and click Okay.