Problem: Previously voided shipping labels with tracking numbers are imported into the Order Manager from WorldShip (UPS) when performing end of the day processing.
Should a tracking number be voided in UPS WorldShip due to reprocessing or cancelling a shipment, the voided tracking number is returned to the Order Manager when the UPS batch is closed (you MAY see the number twice: one for the original shipment and one for the void.) The voided number(s) should be eliminated by the Order Manager when tracking numbers are processed. If the number(s) still remains in the system after tracking number processing or a restart of the program then it is likely that the Export Map from UPS WorldShip to the Order Manager is not set up correctly. The voided tracking number(s) can only be removed manually.
Cause: The appropriate fields are not properly mapped between the Order Manager’s Tracking table and WorldShip.
Solution: Check the Export Map in WorldShip to make sure that the "IsVoid" field in the Order Manager's Tracking Table is appropriately mapped to the package void field in WorldShip.
When a voided tracking number is imported into the Order Manager, you see a "Y" in the IsVoid field (make sure you are looking at the voided tracking number in the Tracking table – the same tracking number may appear twice – the first time when it was issued, the second time when it was voided). The Order Manager uses a function called ClearTrackingNumberVoids that looks for a "Y" and removes the corresponding tracking record. It then looks for any other instances of the same tracking number and removes those records as well.