Upgrading the Order Manager

Warning!: It is very important that all workstations run the same version of the Order Manager to avoid data corruption.

Updating the Program in a Production Environment

Follow the instructions below to install program updates:.

Make sure that the latest version of all custom reports, queries, forms, modules or tables have been exported to the Custom Reports database.
Close all instances of the Order Manager in the complex. Close any other applications, such as shipping software, that may be accessing the Order Manager's data file.
As a precaution, BACK UP THE DATA FILE, the Custom Reports.mdb and the Email Templates folder. The latter two should be located in the same file folder as your data file.
Using an Internet browser, go to: http://www.stoneedge.net/dlgateway.
Enter the user name and password provided in the email received from Stone Edge Technologies, Inc. when the program was originally purchased or when you last renewed your support contract.
Once signed in to the download gateway, locate the appropriate format of the program for your environment (Access 2003 SP2, 2007, 2010) and click the Download button.
When prompted during the download to Open or Save, choose Save. The download program has been modified to give the file a meaningful name that reflects the version, edition and format of the Order Manager program file that is being downloaded. Refer to the chart at the top of the download page to determine the format of the program that is needed for the version and service level of MS Access that is installed on a given workstation. Save the installer program in the same folder as the data file. This will ensure that the merchant will have a copy of the installer in the event that it becomes necessary to re-install the program. Stone Edge Technologies, Inc. only keeps the latest version of the program at the download gateway, so if in 6 months one workstation needs to have the program re-installed, the merchant would need to upgrade all workstations to the latest version of the program that is available at the download gateway if they do not have a copy of the installer for the version of Order Manager that is presently installed. Placing it in the same folder as the data file will hopefully ensure that it is being backed up for disaster recovery purposes as well.

Go to the Windows Control Panel and in Add/Remove Programs, Remove Stone Edge Order Manager. If a Beta version of the program is being installed, this step may be skipped, leaving the general release of the program installed as a fall-back precaution.
Using My Computer or the Windows Explorer, locate the setup (installer) program that was downloaded in step 7. Windows Vista and Windows 7 users need to right-click on the installer icon and select Run as Administrator. Windows XP users can simply double-click on the file to launch the installer.
Follow the instructions on the screen to install the program. We STRONGLY RECOMMEND installing the program in the default folder (c:\StoneEdge).
With all other users still out of the program, run the new version on one workstation and convert the data file to the new version's format.
Once satisfied that the program is working fine, install the new version of the program on all other workstations in the complex.
For information about installing the Order Manager on a network, please go to: Installing the Order Manager.