Basic Requirements for Status Updates to Take Place

For an External Status Update to occur (at a shopping cart or the Order Status System), the following conditions must be met:

  1. The shopping cart must support receiving status updates from external sources, such as the Order Manager. If the shopping cart in question does not support status updates directly from the Order Manager, the Stone Edge Technologies Order Status System (OSS) can be used as an alternative solution, for an additional annual subscription fee. Check the Shopping Cart Matrix to determine if the cart in question is able to accept order status information from the Order Manager.

  2. The system parameter UseStatusUpdates must be set to TRUE. This value can also be set via the Store Setup Wizard, Page 1 of the Order Status System section.

  3. A Status Event that triggers an order's status to change must be defined in the Status Events section of the Store Setup Wizard (Page 2 of the Order Status System section) and the box for "Notify Cart" must be checked.

  4. A status label *change* must have occurred within the Order Manager. For example, the order starts at status "A", and as a result of a Status Event firing, the order status becomes "B" and a status update record will be placed on the stack and sent to the shopping cart or OSS. If the status label assigned to the order has not changed (from A to B or from B to C, etc.) since the last time the Status Event was triggered, the program will not initiate a status update the next time the Status Event is fired.

  5. The Stack Controller (Local, Shared or External) must be active and the status update record must have been queued on the stack to be sent to the cart or OSS. Depress the Ctrl-Shift-S keys simultaneously at the main menu to verify that the stack controller is running and updates are queueing.

  6. The request is sent to the cart or the OSS and an "OK" response is received from the script, at which time the update record will be deleted from the stack queue. If there is an error condition reported by the Stack Controller, contact Stone Edge Technical Support for assistance.

To use Status Updates for Internal Purposes only:

It is possible to use the Order Status feature of the Order Manager for purely internal purposes, without notifying a shopping cart or the Order Status System.

  1. The system parameter UseStatusUpdates must be set to TRUE. This parameter can also be set via the Store Setup Wizard, Page 1 of the Order Status System section.

  2. A Status Event that triggers an order's status to change must be defined in the Status Events section of the Store Setup Wizard (Page 2 of the Order Status System section). Do not check the "Notify Cart" box.

 

Created 1/8/10

Modified 1/12/10