Status Events and Descriptions

The events listed in the table below trigger the status updates to be sent to the shopping cart of the Order Status System.

Events that begin with "Drop Ship" or "Item" affect individual line items.
Events that begin with "Order" affect the entire order and its line items.

Refer to Creating Status Labels Using the List Maintenance Form for directions on adding and deleting status event labels.

EVENT	OCCURS WHEN...
Drop Ship Canceled	A drop ship order is canceled at View Orders
Drop Ship Ordered	A drop ship order is placed at View Orders
Item Add	A line item is added to an order at View Orders
Item Cancel	A line item is canceled at View Orders
Item Change Status	This event is fired when the user manually changes the status of one or all line items on the Ship Dates and Status tab of View Orders. Do not specify status labels for Item Status or Order Status in the Set Up Order & Item Status Events page of the Setup Wizard. The values will be pulled from the order or item status at the time the event is fired.
Item Exchange	A line item is exchanged for another product at View Orders. Status will change for both the original order and the newly created order.
Item Fill Backorder	Backorders are filled at View Orders or at the Fill Backorders form. Status will change for both the original and newly created orders
Item Return	A line item is returned at View Orders
Item Revise	A line item is revised at View Orders
Item Set Expected Ship Date	The expected ship date is set for a line item or items. If a status label is not selected for this event, date information will not be included in the status update for the item.
Item Set Actual Ship Date	The actual ship date is set for a line item or items.
Item Unreturn	The return of a line item is reversed at View Orders
Order Add Tracking Number	A new tracking number is manually entered at View Orders – Shipping and Tracking tab
Order Approve	An order is approved through View Orders, Web Import or Manual Orders
Order Cancel	An entire order is cancelled at View Orders
Order Cancel Back Order	A back order has been canceled.
Order Change Status	The user manually changes the status of an order at View Orders – Ship Dates and Status tab
Order Credit Issued	The user "Logs Credit Issued" or transmits a credit through the CC Terminal
Order Edit Tracking Number	Revisions are made to an existing tracking number
Order Force Backorder	A backorder has been forced for an item in this order.
Order Fill Backorder	Backorders are filled at View Orders or the Fill Backorders form. Status will change for both the original and newly created orders.
Order Import	An order is imported from a text file or from the Internet. This is the first status applied. Subsequent events may follow immediately after import (such as Approved, Paid or Shipped) that will change the status again.
Order Pack	The order is closed following packing in the Packing form
Order Payment Edit	The payment information is modified on the View Orders screen
Order Payment Received	A user "Logs Payment Received" or transmits a capture or sale from the CCTerminal at View Orders
Order Payment Void	A user transmits a "Void" via the CCTerminal at View Orders
Order Set Actual Ship Date	The actual ship date is set for the entire order (all line items)
Order Unapprove	An order is "Unapproved" at View Orders.
Order Uncancel	An order is "Uncanceled" at View Orders.