Order Status System Not Posting Orders or Updates

Background - Troubleshooting Order Status System

New orders or status updates to existing orders are not posted to the Order Status System.

Cause

"Posts", or order status updates,  are sent to the Order Status System by the "stack controller". Sometimes the stack controller is unable to send a post to the Order Status System. In this case, the stack controller attempts to re-send the post indefinitely.

Solution

The two most common reasons why the stack controller may be unable to send a post to the Order Status System are:

• The Order Status System username and password stored in the Order Manager do not match the username and password stored in the Order Status System online. In this case, you may see an error containing "Not Authorized". Verify that the usernames and passwords match.

• The Order Status System settings in the Order Manager contain an invalid URL. In this case, you will likely see an error message similar to "404 Page Not Found". Correct the URL in the system settings and then delete ALL posts in the stack controller.

To delete posts from the stack controller:

1. Go to the Main Menu and press Ctrl^Shift^S.

2. You see a message box stating "There are [X] records in the Stack Controller. The Stack Controller is loaded."

3. Click OK.

4. Click Yes to open the stack viewer.

5. Click the Delete Records with Failed Attempts button.

6. Repeat step 5 until all records with failed attempts are removed from the stack controller.