If orders have been imported incorrectly (missing data on the Pricing tab, customer id = 0, etc.) due to an error during import, Stone Edge Technical Support normally recommends deleting the affected range of orders from Order Manager and then re-importing them from the shopping cart back into Order Manager. To re-import a batch of orders from a Volusion cart, the merchant will have to "reset" the batch at Volusion before they can be re-imported into Order Manager. See Volusion's documentation for information on how to reset a batch of orders. See the section entitled "Part II: Regenerating Exports".
Sales Tax and Shipping Charges
Volusion always flags shipping charges as taxable items in their XML order files. If the merchant does not want to tax shipping charges for orders coming from Volusion, they must set the Order Manager system parameters AlwaysCalcTaxAtImport to True, and and SalesTaxSystem must be set to Order Manager or Avalara.
If Order Manager is designated as the tax system in use, uncheck the box(es) labeled Tax Shipping & Handling? on Page 2 of the Sales Tax section of the Setup Wizard in versions 5.9 and higher.
If Avalara is chosen, the merchant's rules for taxing shipping should already be configured and no further action is required.
Modified 8/31/11