Updating Order Status for Generic/Custom Shopping Carts

Overview

 

If the shopping cart is capable of receiving order status updates from an external program such as the Order Manager, the user or their third-party developer can set that functionality up in the integration script that must be created for the two programs to communicate with each other.

 

Create and Install the Integration Script

 

  1. Check with the shopping cart vendor to determine if the shopping cart supports order status updates.

  2. Follow the specifications in the Order Manager's Developer's Guide to configure the script to send status updates. Contact Stone Edge Technologies at 610-994-3699 from 9 a.m. to 6 p.m. EST Monday through Friday or email us to obtain a copy.

 

Order Manager Settings

 

  1. To use the Status Events feature of the Order Manager, set the Program group system parameter UseStatusUpdates to True. By itself, the status events system only sets status codes within the Order Manager; it does not transmit order information to your web site.

  2. In order to have status updates sent to a shopping cart, it is also necessary to have Status Events configured in the Order Manager that will trigger the sending of status updates to the shopping cart. Some carts have a specific list of "statuses"  that can be used. Check with the cart vendor to see if that is the case and then create the appropriate status labels in the Order Manager.

  3. Set the cart-based system parameter UseGenericStatusUpdates equal to True.

    1. Go to the Maintenance Menu>Setup Functions>Set System Parameters and click the Go button to open the Set System Parameters form.

    2. Click the User, PC and Cart Based Parameters button to open the Special System Parameters form.

    3. Select the radio button labeled Cart ID.    

    4. In the Shopping Carts list box, choose the appropriate shopping cart definition.

    5. In the Parameter Group list box, choose the Program group.

    6. The Parameters In Selected Group list box will display the parameter UseGenericStatusUpdates.

    7. Click on it and then select the True radio button in the Parameter Value section of the page.

    8. Click the Save button.    

 

 

Updated 10/29/09

Modified 1/4/11