This page is intended to provide late breaking news that may affect our customers. Please check back here often to check for new updates.
8/20/10
Yahoo! Users:
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MAINTENANCE OUTAGE RESCHEDULED!
The maintenance outage originally scheduled for August 18th has been re-scheduled for next Wednesday, August 25, 2010. In case you missed it, the email below explains the reasons for the outage and how it might affect you.
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This is an important notice for all merchants who use the Stone Edge Order Manager along with Yahoo shopping carts and our Real Time Order delivery and/or Real Time Inventory systems.
Our order delivery and real-time inventory services for Yahoo merchants have been re-designed to ensure compliance with new credit card security standards and to improve their performance and reliability. Upgrading our systems will require a maintenance outage of approximately one hour on Wednesday, August 25th, between 6:00 AM and 7:00 AM Eastern Time. During that time, order delivery will be delayed and merchants may not be able to import orders from their Yahoo stores into the Order Manager. Likewise, there will be some sporadic unavailability of real-time inventory requests from your Yahoo store to Stone Edge’s servers. We expect both systems to return to full operation by the conclusion of the maintenance window, at which time any delayed orders will be delivered and real-time inventory requests will be handled properly. We have scheduled the work for that time so we will have a full support staff available to handle any problems that might arise once the work is completed.
No changes are necessary in your shopping cart or the Order Manager. Any issues experienced after maintenance has concluded should be reported to our technical support team, either via e-mail (support@stoneedge.com) or telephone (610-994-3699 x2).
For now, the new systems should work exactly like the previous systems. Once Order Manager Version 6 is released, the new system will be able to operate in a PA-DSS compliant mode that will be required for your own PCI compliance. We will release more information about that as it becomes available.
Thank you, and our apologies for any inconvenience that this short outage may cause you.
7/30/10
Magento Users: There is a new script (V1.209) at the download gateway that includes a work-around to set the product status back to "in stock" when QOH goes above zero.
6/30/10
ASPDotNetStorefront Users: There is a new script (V1.7) at the download gateway that provides support for more product variant configurations.
6/21/10
Network Solutions Users: Fix for recent import problems should be installed Wednesday night/Thursday morning June23-24th, according to Network Solutions.
Network Solutions users have reported problems importing orders from the internet due to changes made during their scheduled outage. For instructions on importing orders from a text file until the problem is fixed, click here. Once the problem has been permanently resolved by Network Solutions, Order Manager users should follow the directions in this article.
Network Solutions Users: There is a Scheduled Outage to implement program enhancements (7.9.2)on Tuesday, June 15, 2010 from 9:30 PM ET through 11:30 PM ET. Visit their web site for more information.
There will be a scheduled maintenance outage for the Stone Edge Technologies servers on Tuesday June 1st, between 6:00 -7:00 AM Eastern Daylight Savings Time, to replace our aging servers with newer, faster servers, for the purpose of providing better service to our customers. We apologize for any inconvenience this outage may cause you. The affected services include:
Stone Edge Knowledge Base
Stone Edge Main Web site/Contact forms
Stone Edge Order Status System
Yahoo Real-Time Order Link
Yahoo Real-Time Inventory System
Altura/Shop.com Order Delivery
Cart32 Order Delivery
PDG Commerce Order Delivery
Altura and Yahoo Order Delivery – no action needed.
Orders that were placed while the server is down will be delivered as normal when the server is back up.
Yahoo Real-Time Inventory – complete outage.
Yahoo will not be able to determine quantity on hand while the service is down. Depending on your settings in Yahoo, orders may be prevented or allowed to go through. If allowed through, this potentially allows for over sale of stock.
Order Status System – partial outage.
“Check your status” will be unavailable during this period. The Order Manager’s stack controller is designed to deal with server outages, so updates sent during this period will be queued and resent when the server is back up.
Cart32 and PDG Commerce Order Delivery – complete outage.
Orders placed during the outage will not be delivered to the server at all. Delivery is not reattempted by Cart32 and PDG Commerce, so you will have to manually enter any orders missed during the outage window.
Miva Merchant Production Release 7 Users: There is a new export module (v3.509) at the Stone Edge Technologies download gateway. This new module addresses the following issues:
Release v3.510 05-25-10: Revisions to address AVS Intl issue – only impacted certain payment modules
Release v3.509 05-24-10: Revisions to address Card Expiry Date - again!
Release v3.508 05-24-10: Revisions to serialize decrypted card data – new payment parrsing code in 3.506 caused break for those
using encryption
Release v3.507 05-24-10: Revisions to address Card Expiry Date parsing
Volusion Users: It has been reported that the order import (.xml) file from Volusion no longer contains line items for discounts, as it has in the past; the vendor has acknowledged the problem and is currently addressing the issue.
Miva Merchant Production Release 7 Users: There is a new export module (v3.506) at the Stone Edge Technologies download gateway. This new module addresses the issue of payment module functions previously used by our script that are no longer supported (PaymentModule_ReportFields and PaymentModule_ReportValues). The field parsing utility was completely overhauled in this release.
There will be a scheduled maintenance outage for the Stone Edge Technologies servers on Monday May 17th, between 3:00 - 5:00 AM Eastern Daylight Savings Time, to replace our aging servers with newer, faster servers, for the purpose of providing better service to our customers. We apologize for any inconvenience this outage may cause you. The affected services include:
Stone Edge Order Status System
Yahoo Real-Time Order Link
Yahoo Real-Time Inventory System
Altura/Shop.com Order Delivery
Cart32 Order Delivery
PDG Commerce Order Delivery
Altura and Yahoo Order Delivery – no action needed.
Orders that were placed while the server is down will be delivered as normal when the server is back up.
Yahoo Real-Time Inventory – complete outage.
Yahoo will not be able to determine quantity on hand while the service is down. Depending on your settings in Yahoo, orders may be prevented or allowed to go through. If allowed through, this potentially allows for over sale of stock.
Order Status System – partial outage.
“Check your status” will be unavailable during this period. The Order Manager’s stack controller is designed to deal with server outages, so updates sent during this period will be queued and resent when the server is back up.
Cart32 and PDG Commerce Order Delivery – complete outage.
Orders placed during the outage will not be delivered to the server at all. Delivery is not reattempted by Cart32 and PDG Commerce, so you will have to manually enter any orders missed during the outage window.
Miva PR7 users will need to obtain the latest export module for PR7 from the download gateway. Several issues have been corrected in more recent versions of the module.
v3.502 needed to properly decrypt payment data coming from the shopping cart
v3.503 provides support for Address2
v3.504 revised to only write a "paid" payment transaction for sale or capture transactions (v3.504)
v3.505 addresses minor issue with new stores that did not have any "batches" created
ASPDotNetStorefront Version 9 is not currently supported by Stone Edge Order Manager. We will be working on updating the script in the near future.
ASPDotNetStorefront Version 8.0.12 is supported by the latest script that is available at the download gateway.
Miva Merchant Production Release Version 7 (PR7) will be released shortly and if installed, Order Manager users will have to upgrade to the 3.500 release of the Order Manager's Export Module to obtain payment information from the shopping cart. The updated module is currently available at the download gateway. For details, see Miva Production Release 7 for more details.
Created 3/23/10
Modified 8/20/10