Q: What is the Order Manager?

A: The Order Manager is a complete e-commerce solution designed specifically for small- to medium-sized Web-based businesses. Flexible and affordable, the Order Manager streamlines your business processes. Increased efficiency and capacity lead to greater profitability and the growth of your business.

With the Order Manager, you get the ability to:

• Import orders directly from the most popular shopping carts or a generic cart
• Manually enter orders received via phone, fax, regular mail, or email
• Use a point-of-sale interface to enter orders from walk-in customers
• Process credit card payments
• Integrate your shipping software
• Manage your customers
• Track inventory
• Support multiple fulfillment options
• Send email directly to customers and suppliers
• Generate, print, email or fax purchase orders
• Generate and print standard and custom reports

Q: Is there a demo version of the Order Manager available?

A: The Order Manager is an open source code program which means we cannot offer a traditional demo version. Instead, we offer a 30 day money back guarantee. We have found that the advantages of having an open source program far out way the disadvantages of not being able to offer a demo version. Consequently, our demo is in the form of a money back guarantee.

Q: Can I use the Order Manager across a network?

A: Yes, you can use the Order Manager on one or more computers. It can handle multiple users working in a single data file simultaneously. The price of the program includes 5 licenses. Additional licenses can be purchased separately.

Q: Can I use the Order Manager on a network if the workstations have different versions of MS Access?

A: Yes, as long as the computer on which the store data file resides is running the most recent version of MS Access.

Q: How does the Order Manager handle credit card processing?

A: The Order Manager integrates with the most popular payment gateways. Its "virtual credit card terminal" lets you capture, authorize, credit, and void payments. You can configure the program to automatically capture credit card payments upon import and/or approval of orders.

We support the following credit card payment gateways:

• Authorize.net
• Echo
• PCCharge
• Protx
• Skip Jack
• USA ePay
• Verisign PayFlow Pro

Q: With which shipping software can I use the Order Manager and how does it work?

A: The Order Manager can export shipping data to any shipping software that can import comma or tab-delimited text files; similarly, the shipping software must be able to export tracking numbers, pick-up dates, and shipping costs into comma or tab-delimited text files for import into the Order Manager. The Order Manager also supports Open Database Connectivity (ODBC) connections.

Stone Edge Technologies will support integrating the following shipping software with the Order Manager:

• ShipRush
• UPS Online Worldship
• Federal Express' Quickship & ShipManager
• Endicia's DAZzle (for printing USPS labels with postage and delivery confirmation numbers)
• Window Book's Postal Package Partner (also for USPS shipping)

Finally, the Order Manager connects directly to the United States Postal Service (USPS) to print shipping labels with Delivery Confirmation Numbers.

Q: Can I email tracking numbers to customers?

Q: How many customers, orders and inventory items can I store in the Order Manager?

 A: There is no limit to the number of records the Order Manager can store. Some users have more than 80,000 inventory items and over 150,000 customers and orders. We suggest that you archive orders and inactive customers every so often to prevent your database from becoming too large and slowing down. Even after you archive records, you can still access the data if necessary.

Q: Can I import data stored in other programs?

A: Yes. The Order Manager is built in MS Access which means you can take advantage of Import Wizards and Queries to import data. Importing customers and inventory from your shopping cart is handled by functions within the Order Manager.

Q: Can I import data in custom shopping cart fields?

A: The program you use to import orders (i.e., the Order Manager import script) may need to be modified in order for you to import data in custom shopping cart fields. You can call Stone Edge Technologies Sales department to discuss your custom programming needs at 1(877) StoneWeb (877-786-6393) or email Sales here.

Q: Can I export data out of the Order Manager?

A: Yes. Functions within the Order Manager make it easy to export product and customer data to text files, shipping data to shipping software, and accounting data to QuickBooks. The Order Manager is an open-source program which means you have access to the tables where the data is stored. You can access these tables directly or via an ODBC connection.

Q: What programming language was used to write the Order Manager?

A: The Order Manager is written in Visual Basic for Applications (VBA) within Microsoft Access. It is compatible with Access 2000 and 2002/XP, 2003 and 2007. It is an "open system"; experienced Access users can create their own reports and queries.