Order Management & Processing made easy with Stone Edge Order Manager

Overview

The Stone Edge Order Manager is the leading order management system for small-to-medium Web merchants. The Order Manager makes it easy to import orders from many popular sales channels and then gives you the tools you need to manage your business efficiently.  Over the last 8 years, nearly 2,000 small-to-medium sized Internet Merchants have trusted their day-to-day business operations to the Order Manager.   Even among the 2007 Internet Retailer Top 500 merchants, the Stone Edge Order Manager is the most popular affordable Order Management system. Whether you ship 10 orders per day or 3,000, the Stone Edge Order Manager can save you time and money with every order that you ship!
 

The Stone Edge Order Manager is a feature-rich back office program that helps maximize your company's productivity and profitability.  See below for details about the program's core features. For answers to frequently asked questions about the Order Manager, click here.

Multi-Channel Shopping Cart Integration:

The Order Manager can import orders from one or more shopping carts and sales channels. It can also be used for orders that arrive via telephone, mail, fax, etc. And there is an optional POS (Point of Sale) system that is fully integrated with the rest of the program. Merchants with more than one e-commerce platform can manage all of their sales through one of the many other supported sales channels. The Order Manager will keep track of the source of each order, and retain the branding of your various sales channels in emails to your customers and on printed reports such as invoices and packing slips.

Order Processing:

• Print order summaries, pick lists, invoices, packing slips and shipping labels
• Send confirmation emails to your customers
• Modify orders easily: change quantity or SKU, add or delete line items, adjust shipping charges or sales tax, etc.
• Full credit card support: Pre-authorize, capture, credit, and void transactions.
• Full support for PayPal Website Payments Pro.
• Automatically create files to send to fulfillment centers and vendors.
• Automatically send drop-ship orders to vendors via text files, email or fax.
• Manage returns & exchanges.
• RMA system for tracking returns.
• A Quickbooks Certified Solution for sending accounting data to your general journal.
• And much more!

Inventory Management:

• Subtracts items sold from quantity on hand.

• Track quantity on hand by product option (size, color, style, etc).

• Combines sales from shopping carts, manual orders and Point of Sale.

• Track and fill backorders.

• Synchronize your inventory stock levels in real-time across your various sales channels.

• Track cost-of-goods-sold on a first-in-first-out (FIFO) basis.

• Numerous reports including sales, backorders, best sellers & slow movers, etc.

• Accurately receive inventory and pack orders with barcode scanners.

• Create purchase orders automatically based on reorder points, target quantities or historical sales.

• Import your products from your shopping cart, text files or Access databases.

Customer Management:

• Builds a searchable customer database automatically as orders are imported or entered manually.
• Automatically matches new orders to existing customers.
• Track customers' order and payment history.
• Carry balances and credits forward to new orders.
• Search for customers by name, address, email, phone, items purchased, etc.
• Enter Notes about customers.
• Flag problem customers so you don't ship to them again.
• Send email confirmations for new orders, when tracking numbers are imported, etc.
• Email template system for sending pre-formatted bulk email campaigns.
• Order Status System lets customers get up-to-the-minute status and tracking info on your Website*.
• Exports customer data for use with other bulk email programs.

Pick, Pack & Shipping:

The Stone Edge Order Manager is the first-in-class to offer a built-in UPS and FedEx shipping solution that doesn't depend on 3rd party shipping programs!  The Order Manager is certified by both carriers to be a replacement for UPS WorldShip, FedEx Ship Manager and other comparable shipping programs.  Plus with its ever-expanding warehouse management capabilities, you will have the tools to efficiently pick products and virtually eliminate packing errors with the included Pack & Ship system.

• Generate Picking slips automatically sorted by warehouse location or by SKU

• Streamline the process of packing and shipping orders:

  • Scan the order number of an invoice.
  • Put an empty box on your scale.
  • Scan each item as you pack it for accuracy.
  • Print a UPS, FedEx or USPS label .
  • Done!

  Using the Pack and Ship System, you can:

  • Pack by order or by SKU.
  • Collect serial numbers for specified items as they are packed.
  • Set-aside partially packed orders and retrieve them for completion at a later date.
  • Charge credit cards for orders that have not been paid yet.
  • Print invoices and packing slips.

• Supports barcoding for better accuracy and speed.